Customer Service and Sales Representative

6 days ago

Arlington, Virginia, United States Maids in Brown Full time $40,000 - $50,000 per year

About Us

Maids in Brown Cleaning Company — a growing, quality-driven cleaning service focused on residential and commercial clients in Arlington, Alexandria, McLean and the surrounding region. We are known for our friendly customer care, reliable service, and strong team culture. We are now looking for a full-time Customer Service & Sales Representative who enjoys helping people, communicating clearly, and building positive relationships with clients.

If you are energized by talking to people, solving problems, and guiding customers toward the right service, this role is a great fit.

What You'll Do

  • Serve as the primary point of contact for clients: handle incoming calls, emails, and live chat / web inquiries with a warm professional attitude.
  • Schedule appointments, coordinate with cleaning teams, monitor job progress, and follow up with clients
  • Resolve customer issues: complaints, rescheduling, special requests, and post-service feedback
  • Update and maintain the CRM / scheduling software with accurate client and job data
  • Work cross-functionally with Operations / Field Managers to ensure service quality and timely response
  • Generate quotes / estimates or assist in generating them
  • Track customer satisfaction metrics (e.g. reviews, surveys), prepare summary reports, and recommend improvements
  • Provide occasional administrative support (billing, invoicing, or documentation) as needed

What We're Looking For

  • Experience in customer service and sales, preferably in service-based or cleaning / facilities industry
  • Excellent communication skills (verbal & written)
  • Strong problem-solving, multitasking, and time-management skills
  • Comfortable with CRM / scheduling tools and general office software (e.g. Microsoft Office / Google Workspace)
  • Positive, customer-friendly attitude with attention to detail
  • Comfortable speaking on the phone and closing sales with confidence
  • Bilingual (English/Spanish) preferred.
  • High school diploma or equivalent (some college or related training a plus)

What You'll Get

  • Compensation: Competitive base salary range $40,000 – $50,000 annually
  • Bonuses / Incentives: Performance-based bonus or incentive based on customer satisfaction, retention, or sales / upsell metrics and commission
  • Paid Time Off (PTO): Vacation days
  • Training & Growth: On-the-job training, opportunities for advancement into operations / management roles
  • Other Perks: Company phone / data support, travel reimbursement (if meeting clients), company-provided uniforms

Why Join Us?

  • You'll be part of a supportive, growing local business that values integrity and quality
  • Stable Monday–Friday schedule (no nights, no weekends)
  • Your work will have direct impact on customer happiness and retention
  • There's room for you to grow as the company expands
  • Friendly, team-oriented environment with an emphasis on work-life balance
  • You get to help customers every day and see the difference your work makes

Job Type: Full-time

Pay: $ $22.00 per hour

Application Question(s):

  • Are you willing to work Monday–Friday?
  • How many years of sales experience do you have?

Experience:

  • Customer service: 3 years (Preferred)

Language:

  • English (Required)
  • Spanish (Preferred)

Ability to Commute:

  • Arlington, VA Preferred)

Work Location: In person

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