Community Impact Manager

When you make the decision to join QTS, you are choosing to work alongside talented professionals that have one thing in common-the passion to serve others. Your talents and commitment to our team and mission will be supported by a culture of Servant Leadership and care that is embodied in how we live out our Core Values: Integrity, Character, Trust, Action, Innovation, Accountability, Team-Oriented, Respect our Customers, Support of Family, Faith and Community Volunteerism. It's a culture that focuses on the needs and concerns of our employees, our customers, and our communities.
The role of the Community Impact Manager touches each of these areas but focuses most intently on the needs and concerns affecting QTS employees and our communities. This role will provide an opportunity to support the SVP of Community Impact and team in the assistance and growth of our Community Impact programs and the care for every employee and their family. This person will be directly involved in the lives of employees as well as being active in the programs and corporate events that serve our people and our communities.
This position is required to office and serve on site at any of our QTS locations in region.
RESPONSIBILITIES, other duties may be assigned
· Partner with the Community Impact team and other business leaders to assist with the implementation and administration of various Community Impact programs, processes, projects, and objectives.
· Support and promote the QTS mission, strategy, and Core Values while providing caring support for all employees.
· Serve as a confidential listener for employees and their family.
· Act as a liaison between employees and Community Impact team senior leadership.
· Partner closely with SVP of Community Impact and team to assist when called upon for helping in areas of Q-Community, Belonging and Engagement and employee relations opportunities while maintaining the highest level of confidentiality regarding employees' conversations and interactions.
· Assist Community Impact team and SVP in providing employee and family member counseling and connecting them to next level support.
· Participate in and provide leadership coordination of activities including volunteer events, summer and holiday activities, and other site events.
· Establish a schedule of site visits as a leader directly as well as with Community Impact team, SVP, and other leaders that focus on employee interactions to build trusting relationships with all employees. Significant and flexible travel required.
· Responsible for being available for crisis response activities to support SVP and Community Impact team, including but not limited to hospital calls, assisting at funerals, and other related duties.
· After hours support on some evenings and weekends may be required to respond to the needs of employees or their families.
· Assist with the administration and promotion of all Community Impact programs such as the QTS Employee Crisis Fund, Scholarship Fund, QTS sponsored events and other philanthropy projects.
· Identify and establish T3 (Time, Talent, Treasure) relationship with organizations in the community that align with QTS core values and culture. As new markets open in region, work ahead of site development to also establish these relationships.
· Assist in areas of Community Impact that include our Belonging & Engagement (BE), Q-Community, and Employee Experience (EX) action item efforts.BASIC QUALIFICATIONS
· Bachelor's Degree, preferably in a related field.
· Five or more years of serving people/social work or related experience.
· Project management and major event lead experience
PREFERRED QUALIFICATIONS
· Experience that includes PM and oversight of major programs and strategic planning.
· Ten or more years of serving people/social work/chaplain related experience.

KNOWLEDGE, SKILLS, AND ABILITIES
· Excellent interpersonal skills with the ability to interface with all levels of the organization.
· Acute listening and communication skills and able to lead presentations.
· Knowledge of, or willingness to learn about, various world faith systems which will enable an interdisciplinary understanding of all employees.
· Ability to maintain the highest level of confidentiality regarding all communications with employees and management.
· Proven skills in various levels of professional counseling/mentoring/coaching.
· Be comfortable in providing guidance as requested.
· Ability to provide special care/empathy support for employees.
· Experienced in supporting people through challenging situations which may include critical illness and death.
· Displays a high level of emotional strength and stability.
· Ability to work comfortably with individuals of any race, color, religion, gender, sexual orientation, gender identity, national origin, or disability.
TOTAL REWARDS
· This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company benefits.
· This position is Bonus eligible.

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.

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QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to

and let us know the nature of your request and your contact information.