Banquet Supervisor

Position Summary:

Primary responsibility for management and execution of catering and banquet events for University Catering at the University of Iowa. Position oversees all facets of catering activities including event set-up, hiring, scheduling and training of part-time, student staff. Hours will vary based upon business needs and frequent evening and weekend work hours are required. This position will also be responsible for supporting and implementing the Iowa GROW program with student employees as a part of our commitment to student success.

Specific Job Duties & Tasks:

• Serve as liaison between University Catering and other departments or individuals to ensure all service requirements and expectations are met.
• Ensure service is timely, professional, and courteous.
• Determine staffing, assignments and schedules, while meeting and maintaining University Catering labor costs.
• Coordinate event requirements with kitchen, service staff, catering sales staff, and operations staff.
• Anticipate guest needs and monitor the guest experience, resolving issues in a professional and discreet manner.
• Ensure guest satisfaction with food and service.
• Provide direction, assignments, feedback, coaching and counseling to ensure outcomes are achieved; perform HR functions including hiring, training, and performance reviews.
• Develop and maintain effective working relationships with all catering clients, maintaining a visible presence at events and functions.
• Maintain operations by preparing policies and standard operating procedures; implement productivity, quality, and service standards.
• Coordinate and conduct staff training to ensure consistent service quality and professional development.

About the Division of Student Life:

The Division of Student Life is comprised of staff that embrace new ideas and thoughts, works together to keep our students safe, and provides them with life-changing experiences. The Division of Student Life includes 15 departments that span from Recreation Services to the Office of Leadership, Service and Civic Engagement and everything in between. We believe in working together as one team to foster student success by creating and promoting educationally purposeful services and activities within and beyond the classroom.

For a detailed job description, please email Ruth Appleton at ruth-

Required Qualifications:

• A Bachelor's degree or an equivalent combination of education and related hospitality experience. Relevant hospitality experience is defined as Catering and/ or Fine Dining work experience within the past 10 years.
• Work experience (typically 1-3 years) in Banquets, Catering, and/or Fine Dining restaurant leadership.
• Administrative experience (typically 1-3 years) including supervision of staff and
• inventory control.
• Working knowledge of event management processes and activities; ability to plan, organize, and execute events and to coordinate resources before, during, and after an event.
• Demonstrated excellent written and verbal communication skills. Ability to effectively transmit, receive, and accurately interpret ideas, information and needs through appropriate communication methods and behaviors at a working proficiency level.
• Demonstrated working proficiency in the ability to provide excellent customer service and to meet or exceed customer service needs.
• Proficiency in computer software applications (i.e. Microsoft Office Word, Excel, Outlook, etc.
• Demonstrated commitment to the values of the Division of Student Life, including an active commitment to creating a welcoming and respectful environment.
• Demonstrated ability to adjust and develop self to prepare for new or changing assignments, processes, people, or priorities as organizational needs dictate at a working proficiency level.
• Ability to obtain and maintain ServSafe and IPACT certifications.
• Must have valid US driver's license and must be compliant with UI Fleet Safety program.

Desirable Qualifications:

• Working knowledge of University policies, procedures and regulations.
• Off-premise catering experience.
• Supervision of part-time staff, preferably college-age students.
• Working experience with computerized electronic timekeeping systems, inventory systems, POS systems, and event management systems.

Application Details:

In order to be considered, applicants must upload a resume and cover letter and mark them as a "Relevant File" to the submission.

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.

Job openings are posted for a minimum of seven calendar days and may be removed from posting and filled any time after the original posting period has ended. Up to 5 professional references will be requested at a later step in the recruitment process. For questions or additional information, please contact Ruth Appleton at ruth-

Joining the University of Iowa means becoming a vital part of the Hawkeye community, where your work directly impacts education, research, and student success.

Enjoy exceptional health coverage, university-paid life insurance, robust retirement plans, and generous leave policies. Benefit from 24/7 support services, well-being resources, and access to UI Health Care specialists. Grow professionally with advanced training, leadership development, and tuition assistance.

Iowa City offers a great quality of life with world-class performances at Hancher Auditorium, Big Ten athletics, top-ranked public schools, and outdoor recreation.

Join us in making a difference at a leading Big Ten university and premier public research institution