Desktop Support Specialist

3 days ago

Carson City, Nevada, United States Techmind RPO Pvt. Ltd. Full time

RESPONSIBILITIES:

· Responsible for providing tier-one network and systems support by answering, responding, and solving customer's technical requests in a non-scripted environment.

· Establishing new users including network, email accounts, and maintaining accurate and complete user information in Active Directory.

· Maintaining Service Desk request tracking software and utilities, monitoring Service Desk user support and recording and tracking all Service Desk activities.

· Assisting with asset management of computers, peripheral devices and printers

· Writing customer communications, processes, and other customer-facing documentation.

· Proactively monitor, analyze, and troubleshoot information technology issues and own, follow-up, and drive problem resolution.

· Work within an agile project management environment.

· Complete assigned work according to the specifications and standards set by the State and the Company Desktop Support Manager.

QUALIFICATIONS :

· Solid knowledge of Service Desk and Customer Support center operations.

· Minimum of two (2) years' hands-on experience troubleshooting various hardware and software products, including, but not limited to: desktops, laptop/tablets, printers, Microsoft Windows, Microsoft Office products, Microsoft Active Directory, wired LAN/WAN, VPN, antivirus, remote access technologies, and mobile devices.

· Have a proactive nature with the ability to solve problems.

· Be able to work on multiple projects, activities, and tasks, simultaneously.

· Have excellent customer service, interpersonal, and communication skills, including the ability to explain technical information to customers, as needed, to effectively train/advise them on information technology issues.

· The ideal candidate should have one or more of the following certifications:

o CompTIA A+, CompTIA Network+, CompTIA Security +

o MCSA: Windows 10

o MCSE: Desktop Infrastructure

o ITIL

o Udemy IT Help Desk Professional

Pay: $ $22.00 per hour

Application Question(s):

  • Do you have one or more of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security +, MCSA: Windows 10, MCSE: Desktop Infrastructure, ITIL or Udemy IT Help Desk Professional?

Work Location: In person

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