Enrollment Trainer

We are recruiting for a motivated Enrollment Trainer to join our team

We are here for life's journey.

Where is your life journey taking you?

Being the heartbeat of Denver means our heart reflects something bigger than ourselves, something that connects us all:

Humanity in action, Triumph in hardship, Transformation in health.

Department

Enrollment Services

Job Summary

Under general supervision, develops, performs and evaluates new hire and ongoing training of Enrollment staff. Conducts quality assurance reviews of work completed in the Enrollment Services Department. Maintains and enforces a quality assurance program that promotes continuous improvement. Develops and delivers training materials for new and existing staff and provides ongoing training and support to Enrollment staff.

Essential Functions:

• Conducts new hire and ongoing training for Enrollment staff. (10%)
• Develops training schedules and materials for new hire and ongoing trainings and prepares these materials for distribution prior to each training session. (10%)
• Performs Quality Assurance reviews of all new hires to assess the effectiveness of the training and the readiness of the new hires to perform the required job functions. (10%)
• Maintains current knowledge of CBMS, Medicaid, Buy-In, CHP+, CICP, DFAP and Connect for Health Colorado program requirements, and of all systems to verify relevant enrollment information. (10%)
• Ensures the accuracy of data entry into State CBMS system and Denver Health internal systems by performing case reviews. (10%)
• Conducts one-on-one coaching with Enrollment Specialists on a monthly basis concerning State CBMS system and Denver Health internal systems. (10%)
• Serves as "gatekeeper" for the Enrollment Services department by transferring cases to Enrollment Specialists and/or County Human Services departments. (5%)
• Monitors trends to minimize preventable errors and rectifies performance through coaching in order to reduce incorrect Medical Assistance program eligibility approvals. (5%)
• Provides training and support to Enrollment staff regarding CBMS, Medicaid, Buy-In, CHP+, CICP, DFAP and Connect for Health Colorado policies and procedures. (5%)
• Helps collect case files in response to internal and external audit requests and prepares responses to any resulting audit findings. (5%)
• Resolves CHP+ appeals under the direction of the training manager. (5%)
• Researches and submits help desk tickets to the Governor's Office of Information Technology for the entire department. (5%)
• Works closely with State entities to resolve high profile and problematic buy-in cases. (5%)
• Promotes positive interpersonal relationships with fellow employees, physicians, patients and visitors. Treats all individuals with courtesy, dignity, empathy, and respect; consistently displays courteous and respectful verbal and non-verbal communications. (5%)

Education:

• High School Diploma or GED Required

Work Experience:

• less than 1 year Prior experience in presenting and creating training material.
  
  Required and
• 1-3 years or more of experience with the State CBMS system Required

Knowledge, Skills and Abilities:

• Advanced knowledge of medical and/or public assistance programs including Medicaid, CHP+, CICP, DFAP, and Connect of Health Colorado health plans.
• Knowledge of federal and Colorado Statutes, legislative initiatives and regulations, as well as federal, state and local policies.
• Understands the principles of adult learning theory and can apply them in each training session.
• Advanced knowledge of the eligibility determination system CBMS.
• Skilled in analytical thinking, problem solving, and process improvement.
• Skilled in providing excellent customer service.
• Skilled in presenting training material in group settings.
• Ability to develop various training materials and desk aids for distribution in training sessions.
• Ability to disseminate program information, policies, rules and regulations.
• Ability to train, mentor and coach Enrollment staff for continuous improvement.
• Ability to communicate orally and in writing in a thorough, clear, and professional manner.
• Ability to simultaneously coordinate and manage several functions, programs, and tasks in various stages of completion.
• Ability to consistently implement and present program, department and organizational policies and procedures.
• Ability to work well in teams and independently to get projects done, and to work with those at all levels of the organization.
• Ability to quickly adapt to change.
• Performs other duties as assigned.
• Bilingual preferred.
• Proficient in Microsoft Word, Excel, PowerPoint and Outlook.
• Knowledge of CBMS, Salesforce, Five9 and Epic systems.

Shift

Work Type

Regular

Salary

$53, $80,100.00 / yr

Benefits

• Outstanding benefits including up to 27 paid days off per year, immediate retirement plan employer contribution up to 9.5%, and generous medical plans
• Free RTD EcoPass (public transportation)
• On-site employee fitness center and wellness classes
• Childcare discount programs & exclusive perks on large brands, travel, and more
• Tuition reimbursement & assistance
• Education & development opportunities including career pathways and coaching
• Professional clinical advancement program & shared governance
• Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program
• National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer

Our Values

• Respect
• Belonging
• Accountability
• Transparency

All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made.

Denver Health is an integrated, high-quality academic health care system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver's 911 emergency medical response system, 10 family health centers, 19 school-based health centers, Rocky Mountain Poison & Drug Safety, a Public Health Institute, an HMO and The Denver Health Foundation.

As Colorado's primary, and essential, safety-net institution, Denver Health is a mission-driven organization that has provided billions in uncompensated care for the uninsured. Denver Health is viewed as an Anchor Institution for the community, focusing on hiring and purchasing locally as applicable, serving as a pillar for community needs, and caring for more than 185,000 individuals and 67,000 children a year.

Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.

Denver Health is an equal opportunity employer (EOE). We value the unique ideas, talents and contributions reflective of the needs of our community.

Applicants will be considered until the position is filled.