Customer Service Representative – Behavioral Health
6 days ago
About the Role
Join EmpowerCare and make an impact as a Call Center Representative in Worcester, MA. You'll be the first point of contact for individuals seeking behavioral health services — helping connect them with the right care, support, and resources during critical times.
Position 1
Schedule:
Friday, Saturday, Sunday, Monday – 7:00 PM to 3:30 AM
Hours per Week: 32 hrs
Status: Contract (10/27/2025 – 1/31/2026)
Position 2
Schedule:
Sunday and Monday – 11:00 PM to 7:30 AM
Hours per Week: 16 hrs
Status: Contract (10/27/2025 – 1/31/2026)
Key Responsibilities
- Receive and respond to phone calls and referrals for urgent, emergent, and routine behavioral health services
- Register clients, complete insurance verifications, and assist in scheduling initial assessments
- Provide telephonic support, including crisis intervention and de-escalation
- Assist clinicians with case disposition (inpatient bed searches, referrals, transportation arrangements)
- Obtain insurance authorizations and process referrals
- Maintain accurate and confidential documentation within Electronic Health Records (EHR)
Qualifications
- Bachelor's degree (preferably in Psychology, Human Services, or related field)
- Minimum 2 years of experience in a clinical or healthcare setting
- Excellent communication and multitasking skills
- Proficient in Microsoft Suite and Electronic Health Records (EHR)
- Strong time management, organization, and cultural competency skills
Preferred Experience
- At least 1 year of recent experience as a Customer Service Rep in a mental health setting
- CPR/BLS certification (if applicable)
Benefits & Perks
- Competitive Pay:
$17–$20 an hour (based on experience) - Weekly Pay
through EmpowerCare - Earned Wage Access (EWA):
Access part of your pay before payday - Comprehensive Benefits:
Medical, dental, and vision - 401(k) Plan
with EmpowerCare contributions - Paid Time Off (PTO)
for a healthy work-life balance - Referral Bonus:
Earn up to $750 per referral
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