Pharmacy Customer Care Representative

2 weeks ago

Urbandale, Iowa, United States Synchrony Pharmacy Des Moines Full time $40,000 - $70,000 per year
Overview

Headquartered in Louisville, Kentucky, Synchrony Pharmacy has served long-term care and institutional healthcare facilities since 1994. With the guiding imperative to meet and exceed the resident's needs, Synchrony Pharmacy partners with personal/skilled care or assisted living facilities to address the unique pharmacy needs of their residents through specialized clinical and operational support services. Quality is not a goal; it is our basic operating tenet. Exceptional professional service and personal concern are our commitments.

Synchrony Pharmacy is an Ancillary division of Trilogy Health Services, which is an award winning company that is leading the way in employee benefits, professional development, personal wellness and recognition. We invite you to learn more about our unique culture and the exciting opportunities that exist within our organization.

Let's talk about benefits.

  • Competitive salaries and weekly pay
  • Wage increases EVERY quarter
  • Student loan repayment, scholarships, and tuition reimbursement
  • Health, dental, vision, and life insurance kick in on the first of the month after your start date
  • 401(k) Match
  • Bonuses for attendance, referrals, and gas
  • Quarterly employee recognition ceremonies
  • And so much more

Synchrony Pharmacy complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.

Responsibilities

Acts as a liaison between all customers and the pharmacy. Assists with complaints, orders, errors, account questions, billing, and other queries.

Hours - FULL TIME

Duties 

1. Provides customer service and issue/resolution.2. Partners with Pharmacy to obtain necessary prescriptions for controlled drugs.3. Resolves rejections, denials and PA's associated with all adjudicated Medicaid, Medicare D or Private Insurance claims.4. Connects with prospective patients for Onboarding and assists with Patient follow-up and inquiries as directed by the Pharmacist In Charge.5. Serves as the communication liaison regarding medication or resident coverage issues with Executive Directors, Pharmacist in Charge, Responsible Parties, Physicians, PDP's/Insurance plans.6. Provides training to other staff necessary to successful performance, company standards and expectations and cross-functional awareness and proficiencies.7. Maintains confidentiality of all patient and/or employee information to assure patient and/or employee rights are protected.8. Assists with special projects as needed.

9. Meets Expectations of Excellence for position.10. Supports location, departmental goals, and the overall objectives of the Company.11. Complies with all laws, regulations and standards of ethical conduct.12. Responsible for uncompromising levels of cleanliness and safety.13. Leads by Example (LBE), upholds and promotes the culture, mission and values of the Company.14. Performs all job duties with a friendly positive and team-oriented approach.15. Maintains professional/technical competencies and proficiencies for job responsibilities.16. Complies with all Company policies, procedures, rules and standards.

Qualifications
  • High School diploma or equivalent. Associates degree preferred.

Licenses/Certifications

  • Iowa Pharmacy Technician License. 

Experience

  • One (1) to three (3) years' customer service experience. Healthcare, senior living industry, pharmacy or long-term care environment preferred.
  • Minimum one (1) year multi-facility experience preferred.
  • Exemplary computer skills that include knowledge of the Microsoft Office Suite of products.

  • Customer Service Representative

    1 day ago

    Urbandale, Iowa, United States Pella Windows & Doors Full time

    The Customer Service Representative (CSR) is responsible for providing quality customer service to internal and external customers daily via telephone, email, web service request, fax, or in-person communication. This position is responsible for ensuring all customer service calls and requests are completed in a timely, accurate, and efficient manner while...

  • Customer Service Representative

    2 weeks ago

    Urbandale, Iowa, United States Interstate Batteries Full time $40,000 - $70,000 per year

    Our mission is to be a trusted workplace for team members to be their whole selves at work. A company that people love and positively impacts the lives of all whom we touch.be your best selfAt Interstate Batteries, you have the chance to be excellent at work and excellent at life. We know that professional success depends on personal wellbeing. That's why we...

  • Intern - Pharmacy

    3 days ago

    Urbandale, Iowa, United States Trilogy Health Services, LLC Full time

    JOIN TEAM TRILOGYCandidate must be a friendly and customer service oriented person who works well independently and as part of a team. Good organizational skills and the ability to prioritize and multi-task in a fast-paced and changing environment is required. Ability to work and communicate well with others is also desired.Position OverviewSuccessful...

  • Customer Support Representative

    19 hours ago

    Urbandale, Iowa, United States Collabera Full time

    Company Description Collabera Inc (Staffing Firm). We are based out of Morristown, NJ and we have been providing contingent labor to our clients for last 25 years. In 2015 we placed more than 6,000 contractors across select 100+ clients that we service. End client for this project is a large legal organization with operations in more than 100 countries and...

  • Sales Account Representative

    15 hours ago

    Urbandale, Iowa, United States Interstate Batteries Full time

    Our mission is to be a trusted workplace for team members to be their whole selves at work. A company that people love and positively impacts the lives of all whom we touch.be your best selfAt Interstate Batteries, you have the chance to be excellent at work and excellent at life. We know that professional success depends on personal wellbeing. That's why we...

  • Professional Sales Representative

    2 weeks ago

    Urbandale, Iowa, United States CONSOLIDATED SUPPLY CO INC Full time $50,000 - $80,000 per year

    Job Details Job Location:    CKF Des Moines - Urbandale, IA Salary Range:    Undisclosed Job Category:    Sales DescriptionSince 1923, CKF has grown and evolved right along with the ever-changing kitchen design trends. At CKF we are committed to providing quality kitchen design and personalized customer service all in a uniquely designed...

  • Outside Sales Representative

    2 weeks ago

    Urbandale, Iowa, United States Stonehouse Quartz & Granite Full time

    Stonehouse Quartz & Granite is looking for a dynamic and energetic Outside Sales Representative to join our team.Build and maintain relationships with customers and provide product expertise while achieving revenue growth for the business. Meet customer needs to the best of the incumbent's ability, in line with Stonehouse Kitchens & Granite's philosophy that...

  • Warehouse Associate

    2 days ago

    Urbandale, Iowa, United States Pella Corporation Full time

    DescriptionPella Corporation is seeking a Warehouse Associate to join our Urbandale, Iowa team.  Responsible for maintaining Pella processes with regard to the productivity, efficiency and safety of the warehouse.  Daily responsibilities include coordination of warehouse product and working with radio frequency scanners. Receives, stores, and distributes...

  • Receptionist

    7 days ago

    Urbandale, Iowa, United States Immanuel Full time

    OverviewAre you a Receptionist looking to work for an amazing organization by serving others and connecting with your co-workers?Immanuel Communities is seeking a Receptionist to work at Deerfield located at 13731 Hickman Road, Urbandale, IA Deerfield has 122 independent living apartment homes, 32 independent living patio homes, 20 assisted living, 24...

  • Receptionist

    2 weeks ago

    Urbandale, Iowa, United States Immanuel Full time $25,000 - $40,000 per year

    Overview:Are you a Receptionist looking to work for an amazing organization by serving others and connecting with your co-workers?Immanuel Communities is seeking a Receptionist to work at Deerfield located at 13731 Hickman Road, Urbandale, IA Deerfield has 122 independent living apartment homes, 32 independent living patio homes, 20 assisted living, 24...