Patient Care and Customer Service Specialist

7 days ago

St Augustine, Florida, United States EPIC Behavioral Healthcare Full time $40,000 - $60,000 per year

What you will do as a Patient Care Specialist:

The Patient Care and Customer Service Specialist will provide excellent customer service in the behavioral health care environment assisting adults and/or families accessing services. We are looking for a flexible motivated candidate with a 'can-do' attitude.

This is a full-time position at 40 hours weekly and includes the following responsibilities:

  • Answering phones by the second ring-Heavy phone traffic, acting as an operator and directing calls.
  • Performing professional, kind, and caring customer service
  • Consistently upbeat and helpful to clients and staff
  • Centralized Scheduling, backfill cancelled appointments
  • Billing and data entry work in an electronic health record database with accuracy.
  • Collect co-pays, payments both credit card and cash
  • Working independently with minimum supervision. Able to follow established procedures.
  • Required to work some early evening hours
  • Be able to cover multiple locations when needed (Bunnell to Palencia)
  • Conduct drug screens at office

MINIMUM QUALIFICATIONS

  • Experienced as a customer service representative in a healthcare setting (2+ years)
  • Experience in a medical office (scheduling, billing, customer service and phones)
  • Motivated, organized, and compassionate
  • Able to multi-task
  • Computer experience and EMR experience required
  • Current valid driver's license in the State of Florida
  • Level 2 background screen and a negative drug screen
  • Professional References
  • Must have reliable transportation to our St. Augustine Campus and/or Bunnell Campuses.

Come join our team at EPIC Behavioral Healthcare located in St. Johns and Flagler Counties in NE Florida At EPIC, we are dedicated to expanding substance use and mental health services to improve our communities' access to industry-leading behavioral health care. We are growing our company to meet that need and seeking individuals to help us. Our system of care includes outpatient substance use and mental health treatment, inpatient and community recovery support services, and prevention and wellness programs. Our promise to our team is to offer competitive compensation, generous paid time off, 9 paid holidays, medical, dental and vision insurance, 403(b) retirement plan with company match, company-paid short-term disability and life insurance, and employee-centric activities.

EPIC is an Equal Opportunity Employer. Help us to meet our mission to strengthen our community by providing person-centered care to individuals and families impacted by substance use and mental health disorders and other behaviors through a comprehensive system of Education, Prevention, Intervention, and Counseling

EPIC Behavioral Healthcare provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

This employer participates in E-Verify.

Drug Free Workplace

Job Type: Full-time

Pay: $18.00 per hour

Benefits:

  • 403(b)
  • 403(b) matching
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Flexible schedule
  • Health insurance
  • Life insurance
  • Paid time off
  • Retirement plan
  • Vision insurance

Work Location: In person

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