Customer Service/Hospitality Manager

2 weeks ago

St Augustine, Florida, United States op fish house and oyster bar Full time $52,000 - $68,500 per year

Job : Hospitality Manager – Guest Experience & Staff Engagement

Waterfront Dining Establishment, Boater's Destination and All Around Fun Time

We're looking for a Hospitality Manager with a passion for people, seafood, and creating unforgettable experiences. Our high-volume seafood restaurant thrives on energy, precision, and a warm coastal vibe, and we need a leader who can bring it all together.

What You'll Do:

  • Lead the front-of-house team to deliver outstanding guest experiences every day
  • Be the face of hospitality: greeting guests, resolving concerns, and ensuring every visit feels special
  • Hire, train, and inspire an all-star team focused on service excellence and guest satisfaction
  • Foster a positive, engaging workplace to boost staff retention and promote career growth
  • Implement service standards and best practices to keep operations smooth during peak volume
  • Collaborate with kitchen leadership to maintain seamless communication and service timing
  • Monitor guest feedback, address opportunities for improvement, and celebrate successes
  • Help plan and execute staff meetings, ongoing training, and recognition programs

Who You Are:

  • A natural people-person who thrives in a fast-paced, high-volume setting
  • Experienced (2+ years) in restaurant management, preferably in seafood or fine-casual dining
  • Skilled in team building, conflict resolution, and performance coaching
  • Guest-obsessed with a strong eye for detail and a passion for memorable service
  • Organized, efficient, and calm under pressure
  • Flexible schedule availability (nights, weekends, holidays)

Bonus Points If You:

  • Have a background in seafood or coastal dining concepts
  • Love mentoring and developing future hospitality leaders
  • Believe that great service starts with a happy team

Why Join Us?

  • Competitive salary and bonus potential
  • 401K with Match
  • Paid Time Off
  • Opportunities for growth as we expand
  • A dynamic, fun, and supportive environment where your ideas matter

Join us in this exciting opportunity to lead our customer service efforts and make a significant impact on our clients' experiences

Job Types: Full-time, Part-time, Contract

Pay: $52, $68,500.00 per year

Benefits:

  • Flexible schedule
  • Paid time off

Work Location: In person

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