Help Desk Specialist

16 hours ago

Plano, Texas, United States Trilyon, Inc. Full time

For over 16 years, Trilyon has been at the forefront of providing comprehensive global workforce solutions and staffing services. Leveraging our extensive expertise across multiple domains such as Cloud technology, Salesforce, AI, Machine Learning, and Technical Writing, we consistently exceed expectations in catering to a wide range of requirements.

Currently we are seeking a
"Helpdesk Coordinator"
for one of our clients that is a leading multination corporation.

Title: Helpdesk/IT Support Coordinator

Location: Plano, TX (Onsite)

Duration: 6 months

Role Overview:

We are looking for a Helpdesk Coordinator to manage helpdesk operations during the decommissioning phase. The candidate will handle user queries, escalate issues as needed, and ensure timely resolution.

Key Responsibilities:


• Serve as the primary contact for helpdesk support during decommission.


• Log, track, and resolve user issues efficiently.


• Escalate complex problems to technical teams and follow up on resolutions.


• Maintain accurate records of helpdesk activities and prepare reports.


• Ensure compliance with organizational standards and SLAs.

Required Skills:


• Experience in helpdesk or support coordination roles.


• Strong organizational and communication skills.


• Ability to manage multiple tasks in a fast-paced environment.


• Familiarity with ticketing systems and IT support processes.

Equal Employment Opportunity

Trilyon is an Equal Opportunity Employer, committed to fairness and respect for all individuals. We value diversity in age, disability, ethnicity, gender, gender identity, religion, and sexual orientation, believing it drives innovation and better service. Employment decisions are made impartially, without regard to any protected characteristic under federal, state, or local law. Our diverse team drives innovation, competitiveness, and creativity, enhancing our ability to effectively serve our clients and communities. This commitment to diversity makes us stronger and more adaptable.

Warm Regards,

Signature

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