Microsoft 365 Copilot Engineer

6 days ago

Chicago, Illinois, United States Hexaware Technologies Full time $120,000 - $180,000 per year

Position Summary

Seeking a seasoned Microsoft 365 engineer with deep expertise in the architecture, configuration, and support of Microsoft Teams (non-voice) and Microsoft 365 Copilot. This role will provide technical leadership for Teams and Copilot deployments, escalation support for collaboration issues, and produce internal IT documentation and SOPs. Experience supporting law firm collaboration platforms and Intapp Workspaces is a strong plus.

Key Responsibilities:

  • Provide architecture, design, configuration, and operational support for Microsoft Teams (excluding voice) including policies, governance, tenant configuration, and integration with other systems.
  • Configure and manage Teams-integrated applications such as Planner, Microsoft Lists, and other collaboration apps.
  • Lead configuration, policy management, and operational support for Microsoft 365 Copilot and Copilot Agent.
  • Provide escalation support for Teams Chat and Teams Collaboration incidents, working directly with end users and vendors to drive resolution.
  • Provide escalation and advanced troubleshooting support for Copilot-related issues, coordinating directly with Microsoft support when required.
  • Administer and operationalize Microsoft Purview for compliance, data governance, and information protection use cases related to Teams and Copilot.
  • Support Defender-related scenarios as needed (Microsoft Defender experience is a plus).
  • Support deployments and adoption efforts for Teams and Intapp Workspaces within legal industry environments (experience in law firms is a plus).
  • Produce, maintain, and socialize internal IT documentation, runbooks, and SOPs to standardize operations and accelerate issue resolution.
  • Mentor other engineers and collaborate with cross-functional teams (security, compliance, endpoint, applications) to ensure integrated solutions.

Required Qualifications:

  • Proven deep understanding of Microsoft Teams architecture (non-voice), including tenant configuration, policies, lifecycle management, and security controls.
  • Hands-on experience configuring and managing Microsoft 365 Copilot and Copilot Agent, including policy and governance configurations.
  • Practical experience with Teams-integrated apps such as Planner and Microsoft Lists.
  • Experience with Microsoft Purview for information governance and compliance configurations relevant to Teams and M365.
  • Demonstrated experience in escalation support and troubleshooting for Teams collaboration and Copilot—working with end users and coordinating with vendor/Microsoft support.
  • Strong written and verbal communication skills with experience producing technical documentation and SOPs.
  • Ability to work effectively with legal industry stakeholders is highly desirable.

Preferred Qualifications

  • Prior experience deploying and driving adoption of Teams and Intapp Workspaces in law firms or professional services environments.
  • Familiarity with Microsoft Defender suite and its integration with Teams/M365.
  • Microsoft certifications such as Microsoft 365 Certified: Enterprise Administrator Expert, Security Administrator Associate, or equivalent.
  • Experience with tenant-to-tenant migrations, governance frameworks, and change management practices.
  • Knowledge of APIs/integration patterns for Intapp Workspaces or similar legal collaboration platforms.

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