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Vice President, Commerce Creative

2 weeks ago

Stamford, Connecticut, United States Spectrum Full time

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Do you have a background in omni-channel marketing? Do you have a passion for enhancing customer experience? Do you have in-depth knowledge of UX design and building creative stategies? If so, you could excel as a Vice President, Commerce Creative at Spectrum.

At Spectrum, we keep nearly 32 million customers connected across our 41-state footprint. Over an advanced communications network, the company offers a full range of state-of-the-art residential and business services including Spectrum Internet, TV, Mobile and Voice. Our Vice President, Commerce Creative plays an essential role in shaping the creative direction, optimizing the customer journey, and developing high-impact marketing assets that drive engagement, conversion, and sales performance.

BE PART OF THE CONNECTION

As a Vice President, Commerce Creative you will lead a high-performing team in delivering best-in-class creative and customer experiences across e-commerce, retail stores, and call center sales channels. You will be responsible for enhancing brand storytelling and sales effectiveness across multiple touchpoints. You'll work on a high-performing, collaborative team that supports one another each and every day. It's a career that develops as you do, with opportunities to grow.

WHAT OUR VICE PRESIDENT, COMMERCE CREATIVE ENJOY MOST

  • Building, mentoring, and leading a high-performing creative, design, and production team, fostering a culture of innovation and excellence.

Shaping customer-first creative strategies that enhance engagement, drive transactions, and increase brand loyalty.

Overseeing content creation, UX design, digital merchandising, and sales enablement assets to optimize the end-to-end customer journey.
- Developing and executing creative strategies that enhance the digital shopping experience, including landing pages, product pages, and checkout flows while ensuring seamless integration of omnichannel experiences, connecting e-commerce, physical retail, and call center touchpoints.
- Leverage data-driven insights, A/B testing, and personalization to optimize creative performance and improve conversion rates.
- Partner with cross-functional teams to align creative strategies with business objectives while collaborating with e-commerce, UX, digital marketing, and merchandising teams to drive performance-focused creative solutions.

You'll actively and consistently supports all efforts to simplify and enhance the customer experience by staying ahead of e-commerce design trends and championing the use of emerging tools, bringing innovation to commerce experiences and streamlining creative workflows and production. You must be resourceful, eager to learn and able to adapt to an ever-evolving work environment and industry. If you're up to the challenge, you'll find a rewarding and fulfilling career at Spectrum.

WHAT YOU'LL BRING TO SPECTRUM

Required Qualifications

  • Experience: Experience in commerce creative leadership, preferably in retail, e-commerce, or sales-driven industries 10+ years.
  • Education: Bachelor's degree in marketing, design or related field; or equivalent work experience and education.
  • Technical skills: Familiarity with AI-driven personalization, A/B testing, and digital experience optimization. Proven experience in developing high-impact creative strategies for e-commerce, retail, and call center sales channels. Strong expertise in UX design, digital merchandising, performance marketing, and sales enablement content. Strong background in commerce-focused creative strategy, user experience (UX) and omnichannel marketing. Experience leading cross-functional teams and collaborating with marketing, product, UX, and sales teams.
  • Skills: Strong leadership, strategic thinking, and analytical skills, with a passion for innovation and continuous improvement.
  • Abilities: Can read, write, speak and understand English. Can drive conversion, engagement, and revenue growth through creative excellence.

SPECTRUM CONNECTS YOU TO MORE

  • Dynamic Growth: The growth of our industry and evolving technology powers our employees' careers as they move up or around the company
  • Supportive Teams: Who you are matters here. And, we aim to foster an inclusive workplace where every person is empowered to bring their best ideas
  • Learning Culture: With a focus on training and development, employees can have confidence that day one is truly just the beginning of a dynamic career
  • Total Rewards: See all the ways we invest in you—at work and in life

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Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.