Shop Manager

This position is located at 180 El Camino Real, Palo Alto, California, 94304 United States

Role Summary
The Shop Manager collaborates with Anthropologie store leadership to drive a profitable and customer-centric environment. They are responsible for managing all shop responsibilities including hiring and developing talent, maintaining consistent store controls, and applying merchant skills to create a compelling customer experience.

Role Responsibilities
Customer Experience

• Cultivates a welcoming environment by delivering exceptional customer experiences that are engaging and personalized; motivates team to uphold terrain's four promises: to welcome, to inspire, to inform, and to appreciate our customer
• Interprets brand direction to create an engaging experience that appeals to the customer through compelling merchandising, display, and plant installations
• Utilizes technology to deliver a seamless, omni channel shopping experience through execution of all omni services

Leadership + Team Management

• Builds productive relationships with shop employees, Anthropologie store team, and corporate partners contributing to a culture of strong communication and teamwork
• Actively participates in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, and management of daily zones
• Develops a proactive talent planning and hiring strategy to build a network of talent to add different perspectives and experience to terrain; proactively sets goals and delivers feedback for team personal growth

Visual + Business Operations

• Oversees operating processes and plans a strategic approach to daily, weekly, and monthly priorities; actively assesses sales forecasts, staff scheduling, and flexes to best support the business
• Analyzes shop business using company reporting tools to identify opportunities to drive sales; takes initiative to make impactful business decisions
• Implements corporate direction to impact store layout, display, signage, and merchandising; leads timely and effective execution of visual priorities and product flow processes
• Adheres to store's safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store

Communication + Relationships

• Contributes to an inclusive and people-first philosophy; engages with employees at all levels to encourage open dialogue, reinforce follow through, and ensure that the store team is heard and supported
• Stays current and responds to all communication in a timely manner while ensuring important company information reaches the team; provides store specific scenarios and ideas related to the customer experience to brand leadership
• Embraces a culture of development by protecting time with direct reports and consistently delivering feedback for individual personal growth and succession planning

Role Qualifications

• Terrain brand fan
• 3+ years retail leadership experience
• Strong merchant skills and a history of delivering financial results
• Proven record of hiring and developing great talent
• Knowledge of home décor trends & plant management
• Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays

The Perks
URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more For additional information visit

Pay Range
USD $68, USD $70,000.00 /Yr.

EEO Statement
URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.