Wheeler Operations Manager

Application:
The application must be filled out completely; stating "see resume" anywhere in the application, is not an acceptable substitute for a completed application.

Job Postings Closing Dates:
A job posting may close before the listed deadline if the number of applications reaches the limit for that position. If the original deadline produced fewer applications than expected, the posting may remain open longer.

Pay Ranges:

• Hiring Range: The hiring range covers the starting segment of the pay scale, from the entry point up to the first quartile (Q1). Starting pay is determined based on the candidate's qualifications and experience.
• Salary Range: The salary range reflects the full pay range for the position, from the minimum rate to the maximum rate. This represents the earning potential employees can achieve over time while in the role.

*Up to $3,000 Sign On Bonus Available*

The City of Aspen offers competitive and comprehensive benefits, perks, and training opportunities:

Job Title:
Wheeler Operations Manager

Department:
Wheeler Opera House

Classification:
Exempt

Hiring Range:
$96,762/annually - $108,867/annually

Salary Range:
$96,762/annually - $145,163/annually

Direct Link to Job Posting:
Posting-Wheeler Operations Manager

Position Summary:
A member of the Wheeler Leadership Team, the Wheeler Operations Manager is responsible for overseeing all aspects of the functional areas of operations for events that are hosted, presented, or produced by the Wheeler Opera House. This position directs the day-to-day production, front of house, and facility teams to fulfill the logistic and communication needs of 200+ events from inquiry to performance/event execution, and through the settlement process to ensure smooth and efficient running of the Wheeler.

Supervision Exercised and Received:
Position works under the direct supervision of the Executive Director. This role directly manages the Wheeler Production Manager, Wheeler Front of House Manager, and Wheeler Events Manager, offers functional supervision of the Wheeler Building Supervisor, and provides leadership to the broader operations team and indirect reports across the production, front of house, and security roles.

____________________________________________________________________________________

Essential Job Functions:

Operations and Event Management

• Leads all operations units including production, front of house, and event management. Supervises, facilitates, and executes all logistics for events hosted, presented, or produced by the Wheeler Opera House from initial planning to implementation and through settlement.

• Manages the execution of events to ensure quality assurance related to the attendee and artist experience. Provides support and experts guidance to visiting artists and event planners. Acts as manager on duty for events, as needed.

• Oversees the Wheeler's primary booking calendar which includes tracking and management of all Wheeler Presents programming, community partner events, rental event inquiries, and general usage requests including internal events, meetings, building closures, and anything that is considered usage of the Wheeler spaces.

• Develops, maintains, and enforces venue use policies and related documents. Makes recommendations on venue use rental and service rates. Prepares materials for Wheeler Advisory Board or City Council, as necessary.

• Promotes and ensures effective use of Momentus Elite, event management software, by serving as organizational lead on establishing and maintaining cross-departmental best practices, general workflow, staff training, and general maintenance of the system.

Client, Staff, and Vendor Relations

• Manages contact with venue users for date availability, contracts, payment and paperwork deadlines, and logistics surrounding their performances and events. Ensures timely feedback regarding availability, enforce venue use policies, and facilitate communication with all clients.

• Actively maintains relationships, provides excellent communication, and quality service in event execution to support a positive reputation and encourage return visits for all clients, guests, and artists.

• Manages all aspects of event staffing across multiple units, including the planning, implementation, hiring, scheduling, supervision and training of full-time staff and part-time staff. Schedules staff in order to meet the needs of events, minimize excessive overtime, and provides professional development opportunities. Provides leadership to broader operations team including full-time, part-time, and volunteer staff.

• Establishes, negotiates, and maintains relationships with third-party vendors that provide event services such as outsourced security, backline rental, custodial services, and concessions. Manages contract administration, develop scope of work, bid work, select contractors, and monitor performance.

Financial and Organizational Leadership

• Prepares and monitors annual budgets, including rental revenue projections. Tracks and approves purchases and expenditures for multiple operating units.

• As a member of the Wheeler Leadership Team, exemplify positive, purposeful team approach to each opportunity and challenge for the entire Wheeler team. Sets an example for direct reports for supportive, focused, and exceptional execution grounded in teamwork. Models sound judgment, "full picture" organizational thinking, effective conflict resolution and creative problem solving. Fosters by example a culture of excellence and accountability. Clearly defines responsibilities and expectations, helps team members set goals, provides motivation and regular constructive performance feedback, recognizes contributions, and creates a training and professional development path for each employee.

• Attends meetings, reviews plans, and facilitates collaboration in the development and implementation of services and/or program offerings; serves as a Wheeler representative on various committees, in meetings with City staff and management, and with external stakeholders and organizations. Prepares and presents information, address issues, provide information, recommends and implements solutions.

• Establishes and maintains a safe, clean, and organized environment that operates within clear policies and procedures that prioritize the safety of all personnel occupying the space or affiliated with events that are hosted, presented, or produced by the Wheeler Opera House.

City Organizational Values

• Supports and models the City of Aspen organizational values: Service, Partnership, Stewardship, and Innovation. Organizational values are shared principles that guide behavior across the organization. This position is responsible for upholding and applying these values while performing daily work functions.

Other duties as assigned.

____________________________________________________________________________________

Minimum Requirements:

Education
: Bachelor's degree in arts administration or related.

Experience:
At least seven (7) years of progressively responsible experience venue management, arts administration, or live event management including at least three (3) years of supervisory experience.

Technical Knowledge:
Must be proficient with Microsoft Office Suite including Word, Excel, Outlook, and Teams. Must have a solid understanding of computers and online computer-based technology applications, which includes accessing web-based platforms. Experience with Momentus Elite venue management software is a plus.

Licenses & Certifications:
Must possess a valid Colorado Driver's License or be able to obtain one within 30 days of start date.

NOTE:
Any combination of experience and education that would likely provide the required abilities, knowledge, and skills as determined by the City of Aspen may be substituted for the requirements above.

NOTE:
Employment is contingent upon satisfactory completion of a Criminal Background Check and physical examination.

Position Type and Work Hours:

• Full Time employment, hours will vary with workload and event requirements.

• Evenings/Weekends will frequently be required depending on department needs and event calendar. Work on Holidays may occasionally be required.

Work Environment:

• Indoors: Performing arts center environment, in addition to a typical office environment

• Outdoors/Off-Site: Meetings, special events, and trainings. Position may require removal of snow and ice from walkways and truck loading areas. May need to operate a city vehicle to travel to offsite locations.

YOU MUST APPLY ONLINE THROUGH THE CITY WEBSITE FOR CONSIDERATION.

This job description outlines general duties and responsibilities and is not an exhaustive list. Other duties may be assigned.

The City of Aspen is an Equal Opportunity Employer.

More information:
(Full Time Positions)

Direct Link to Job Posting:
Posting-Wheeler Operations Manager