Restaurant General Manager

2 weeks ago

Des Moines, Iowa, United States StepStone Hospitality Full time


The beautiful and historic Renaissance Des Moines Savery Hotel is currently seeking a dynamic and experienced Restaurant General Manager at our StepStone Hospitality managed hotel. We are looking for a motivated individual who thrives in a fast-paced environment and is passionate about delivering exceptional guest experiences. This role requires outstanding organizational and communication skills, a proven ability to multitask and a commitment to excellence in hospitality.

We are seeking a motivated, passionate and detail-oriented individual to join our hotel staff as the Assistant Food and Beverage Manager. As part of our hotel management team, you will assist leading team members to ensure high levels of service standards while maintaining budgeted revenues and maximizing profitability.

Key Responsibilities

· Manage daily operations of the food and beverage department, including restaurants, bars, and room service

(if applicable).

· Hire, train, and supervise front-of-house staff, including servers, bartenders, and hosts.

· Collaborate with chefs and kitchen leadership to maintain menu quality and consistency.

· Ensure exceptional guest service standards are met or exceeded.

· Monitor and control inventory levels and place orders for food, beverages, and supplies as needed.

· Create and manage budgets, control costs, and analyze financial reports to maximize profitability.

· Enforce health, safety, and sanitation regulations.

· Develop promotional strategies and events to increase sales and customer engagement.

· Handle guest concerns or complaints with professionalism and care.

· Maintain a clean, organized, and welcoming dining environment.

· Increase the level of guest satisfaction by delivering an exceptional product through employee development.

· Ability to accurately use various office and accounting software.

Qualifications

· 5+ years of experience in food and beverage management or hospitality leadership.

· Strong knowledge of restaurant operations, bar service, and customer service best practices.

· Leadership skills with the ability to motivate and manage a team.

· Must be available for weekends, holidays, and varying shifts.

· Excellent communication and problem-solving abilities.

· Budgeting and financial management experience.

· Familiarity with point-of-sale systems, scheduling software, and inventory tools.

· Certifications in food safety and responsible alcohol service (e.g., ServSafe, TIPS) preferred.

· Must have a comprehensive knowledge of the English language to communicate with guests, associates, and

vendors effectively.

· Ability to assist with the design and preparation of statistical reports and presentations as needed.

· Ability to accurately report information.

· Ability to assist with various accounting department tasks as needed.

· Ability to scrupulously follow all StepStone and hotel policies and procedures.

· Attend required meetings.


Requirements

These are required of every associate.

· Minimum lifting of 50 pounds.

· Pushing, bending, stooping, upward reaching, and manual dexterity.

· Hearing, writing, typing.

· Minimum pulling of 50 pounds.

· Other duties may be assigned.

  Stepstone Hospitality and the Renaissance Des Moines Savery Hotel are Equal Opportunity Employers - EOE/M/F/D/V   

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