Client Experience Coordinator

2 days ago

Somerville, Massachusetts, United States dancker Full time
JOB RESPONSIBILITIES
This very dynamic, fast paced position, providing the highest level of customer and sales support by assisting the furniture division by managing assigned accounts from point of order processing through installation/invoicing. Responsible for the coordination with other dealership functions and outside resources to ensure stellar account management for all of our clients.

The responsibilities of this role include but are not limited to:
· Responsible for overall coordination with account manager for all internal aspects including pricing, expediting shipments, sales collaboration.
· Act as single point of contact for customer inquiries, problem resolutions, support and information as well as assistance with company technology.
· Setup new customers and vendors by completing online form on Mydancker and obtain credit application (Form W-4) from vendor.
· Develop and process quotes, sales orders & invoices efficiently, accurately and in compliance with customer contract and dealership profitability standards.
· Vendor acknowledgments & lead time coordination.
· Coordinate and expedite service to customers across various dealership functions and divisions, outside contractors and vendors ensuring timely delivery and installation and also accurate invoicing.
· Obtain and complete certificates of insurance for and from clients.
· Confirm completion of punch list activities.
· Communicate with vendors on customer needs, specification issues and timely delivery.
· Ensure customer satisfaction through review of all order lines, completion of punch list activities and follow-up on vendor credits and freight claims.
· Search for and recommend new processes and work methods to increase organization efficiency and improve customer satisfaction.
The above duties may be supplemented occasionally with additional duties related to company objectives.

QUALIFICATIONS
· Level of education: High School, or GED equivalent, college degree helpful.
· Job related work experience: Minimum of 3-5 years.
· Experience working with Hedberg is preferred but not required.
· Contract Furniture Industry experience (Steelcase) helpful but not necessary, as we are willing to train the right candidate.

OTHER REQUIREMENTS
· Excellent communication & organizational skills must be detail oriented with the ability to multitask with an aptitude for numbers and ability to retain information.
· Product knowledge (preferably Steelcase) Computer skills: Windows, Hedberg, Word, Excel, Outlook.

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