Consumer Loan Manager

POSITION PURPOSE
 
Responsible for planning, organizing, and directing consumer loan servicing and consumer lending activities including secured consumer loans, unsecured consumer loans, home equity loans, credit bureau reporting/dispute processing, collateral protection insurance, loan corrections, escrow accounts, system upgrades and enhancements, and budgeting/accounting processes.  Ensures that loan servicing operations and lending loan decisions are in accordance with established policies, procedures, legal requirements, and result in maximum volume, appropriate profit, and minimum delinquency ratios.  Ensures that all subordinate areas of responsibility support Credit Union objectives and goals.  Hires, trains, directs, and appraises assigned personnel and implements corrective actions as necessary.  Responsible to develop and maintain quality indirect lending relationships with auto dealers and merchant lenders within the assigned market.  Meets with dealership management to explain loan programs, generate loan volume and promote the credit union.  
 
ESSENTIAL FUNCTIONS AND BASIC DUTIES
 
1. Assumes responsibility for the development and implementation of effective Lending and Loan Servicing policies, procedures, and planning.
 
a. Assists the VP of Lending in developing short and long-term goals and plans for the lending and loan servicing departments.  
 
b. Completes department budgets.
 
c. Makes suggestions and recommendations as appropriate.
 
d. Develops policies and procedures for loan activities.  
 
e. Conducts periodic reviews of existing systems and procedures to ensure maximum efficiency and legal compliance.
 
f. Leads and/or assists in conversions associated with system changes, vendor changes, product changes that relate either to loans and loan products, card products, credit bureaus, etc.  Researches proposed new vender, product and contract.  Works with support staff to ensure transition is as smooth as possible.
 
g. Develops training material for staff on new product and ensures affected staff is prepared for new product.
 
h. Reviews all documents associated with consumer lending, credit cards, credit bureaus to ensure compliance and credit union safety and soundness.
 
i. Reviews loan/card regulation changes and proposes solutions to verify the Credit Union is in compliance. 
 
j. Track and review underwriting decisions to ensure compliance with policy/procedures/guidelines.  Coordinates and assists the Resolutions department in collection of questionable loan decisions and presents at loan review meeting.
 
k. Processes loans for employee and official family. 
 
l. Reviews contracts and performs annual contract due diligence review of outside vendors to ensure the Credit Union's objectives are protected.
 
m. Coordinates with outside vendors (Fiserv, Originate Loans, Title Insurance Companies, Allied Solutions, CUNA, Tax Tracking Providers, E-Oscar, Experian, TransUnion and Others) to ensure products and systems are working properly.
 
n. Develops training programs for personnel inside and outside of lending and loan services areas.  Assists Trainer in presenting programs and editing to make programs more effective.
 
o. Monitors competitors and provides timely updates. Coordinates market research to ensure the Credit Union is in line with the competitive market.  Analyzes research and makes suggestions to improve products and the Credit Unions profitability.
 
p. Assists Resolutions Department with loan workout arrangements and refinances.  Works to ensure proper documentation and procedures are followed.
 
q. Evaluates and recommends changes on the automatic loan decision matrix.
 
r. Oversees Indirect Lending and regulations.
 
s. Oversees processing of, loan corrections, loan payoffs, release of liens, skip a payment requests, credit report disputes, indirect loan packets, automatic loan payments, collateral protection insurance, letter of guarantee requests, storage requests, subsequent actions, dealer chargebacks, credit life, disability, and involuntary unemployment claims
 
t. Oversees dealer relations manager to ensure creative, effective communication between credit union and dealerships exist. Ensures proper onboarding for new indirect lending partnerships. Market's CASE's Indirect Lending Program through personal solicitation and presentations. Assists dealership on the use of the Credit Union loan documents, maintaining compliance to credit union guidelines. 
 
u. Develops and maintains quality indirect relationships within the assigned market. Builds business by identifying new opportunities and demonstrating value to the dealer management and finance directors.
 
v. Interfaces directly with DIFS, NCUA, Internal and External examination personnel to support consumer lending area during times of examination 
 
w. Other duties as assigned
 
2. Assumes responsibility for the effective and efficient completion of Lending, Mortgages and Loan Servicing functions.
 
a. Monitors and evaluates work quality, efficiency, and productivity.  Ensures that optimal efficiency is maintained in lending and loan services activities.  
 
b. Tracks work flow and ensures that deadlines are met.
 
c. Coordinates, schedules, and directs department's functions.
 
d. Ensures that lending and loan services functions are completed in accordance with established policies and procedures and related legal requirements.
 
f. Assists staff in counseling members whose loan requests were denied, explaining reasons while offering alternatives.
 
3. Effectively supervises department staff, ensuring optimal performance.
 
a. Provides leadership to personnel through effective objective setting, delegation, and communication.  Conducts staff meetings as required and informs personnel of policy and procedure changes.  Discuss areas needing improvement.
 
b. Ensures that personnel are well-trained, effective, and optimally used.  Identifies training needs and develops appropriate training programs.  Conducts training sessions and cross-trains as appropriate.
 
c. Ensures that staffing levels are appropriate.  
 
d. Conducts performance appraisals as required.  
 
4. Assumes responsibility for ensuring that professional business relations exist with members, vendors, and trade professionals.
 
a. Ensures that members' requests and questions are promptly and courteously resolved.
 
b. Ensures that members are properly informed of Credit Union loan policies and procedures.
 
c. Ensures that the Credit Union's professional reputation is maintained both internally and externally.
 
d. Represents the Credit Union in contacts with business and trade professionals.
 
5. Assumes responsibility for related duties as required or assigned.
 
a. Ensures that work areas are clean, secure, and well-maintained.
 
b. Stays informed regarding developments and changes in the credit field.
 
c. Completes special projects as assigned.

QUALIFICATIONS
 
EDUCATION/CERTIFICATION: Associate degree or equivalent work experience. Bachelor's degree preferred.
 
REQUIRED KNOWLEDGE: Thorough knowledge of Credit Union loan products and applicable policies 
and standards. Excellent understanding of government regulations and legal requirements involving consumer lending, VISA rules, indirect lending, loan servicing and credit reporting. Strong knowledge of accounting and able to skillfully apply all related computer applications.
 
EXPERIENCE REQUIRED: Skills acquired on the job.  
At least three years of experience in lending related positions. 
At least two years of administrative and supervisory experience.
 
SKILLS/ABILITIES: Strong leadership and supervisory skills.
Good project management abilities.
Strong public relations and telephone skills.
Well organized.
Attentive to detail.
Efficient.
Willingness to assist others.
Strong analytical and problem solving skills.
Solid communication abilities.
Able to meet deadlines. 

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