Executive Director

2 weeks ago

Wilmington, North Carolina, United States New Hanover House Full time $80,000 - $120,000 per year

About our community

We are an exceptional assisted living community, personalizing in the approach of ensuring every resident has their specific needs met at every stage. We strive daily to create the best life for all we serve.

Position summary

The Executive Director (ED) serves as the leader of the community, overseeing all day-to-day operations and ensuring residents are receiving exceptional care and service. As a liaison with staff, residents, families, vendors, providers and the State, this position must communicate effectively, exercise patience and understanding, and quickly resolve problems and conflicts that arise daily. The ED thrives on providing a high level of customer service and leading a strong team of department heads.

Essential Duties and Responsibilities:

  • Oversee the daily operations of all community departments, working closely with community department heads to ensure resident, family, and associate satisfaction.
  • Lead and manage the community department heads and fill in for open department head positions whenever needed. Empower and support the leadership team with recruitment and retention efforts, onboarding and orientation of new associates, ensure adequate staffing, and performance management in all areas of the community.
  • Operates within established budgetary guidelines
  • Meet personally with community residents and families to discuss and/or resolve customer concerns/comments/preferences.
  • Maintain and ensure ongoing compliance with all state, local and federal regulations.
  • Act as a sales leader in the community, reviewing sales strategies with the marketing team, as well as providing community tours and building rapport with current and prospective residents daily.
  • Maintain the property to our highest standards, including ensuring available rooms are move-in ready by addressing issues head on.

Minimum eligibility requirements

  • Bachelor degree in related field preferred

  • Experience of 3 years or more in a retirement, skilled long term care, or assisted living industry

preferred.

  • Must hold an NC Assisted Living Administrators License
  • Must have work history demonstrating a strong ability to hire, direct, and manage associates
  • Must be knowledgeable of DHSR regulations.
  • Must be certified and in good standing with DHSR.
  • Must be able to communicate effectively with residents, families, staff, community and state

officials/surveyors, State hospitals and general public.

  • Must have compassion for and desire to work with the elderly.

Benefits

  • Competitive wage package (pay rate is based on experience)
  • Work/Home Life Balance
  • Paid orientation/training
  • Benefits (major medical, dental, vision, short/long-term
  • Paid Time Off/Holiday Pay

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