Client Success Partner

3 days ago

Washington, Washington, D.C., United States StorageMart | MMS Full time $40,000 - $80,000 per year

Location: On-site – Columbia, MO (No Remote Work)
Pay Rate: $19.50 per hour
Schedule: Open availability required. 11am-10pm Available  Must be available to work at least one weekend day (Saturday or Sunday).

Summary: Responsible for handling inbound and outbound calls as trained and in a timely manner. As a sales representative, you will be responsible for positively engaging with potential and current customers, promoting our services, and closing the sale to achieve individual and company goals. Must provide an excellent experience to all callers.

  1. Answers all calls in a professional and friendly manner with a pleasant greeting, an offer assistance, and confirmation of help with language like "Sure, I can help you with that." or "Yes, we can do that.".
  2.  Answers calls with the appropriate company name in the greeting.
  3.  Complete all outbound calls as assigned.
  4.  Addresses caller's needs such as needs storage, needs to speak with manager, needs supplies, if a caller asks for something other than storage, the representative must ask "Do you need storage?".
  5.  Handles calls as trained, following the five agreements, reading the operator notes, overcoming concerns, assuming the sales and creating urgency to complete the highest booking possible.
  6. Guide callers through the sales process, understanding their needs and recommending suitable storage solutions.
  7. Repeats and/or spells caller's information back to the caller.
  8.  Goes over the end of call wrap up such as reviews size held, and the date caller is coming in.
  9.  Covers rental requirements, office, and access hours as well as features and benefits of renting with us.
  10.  Receptive to feedback and willing to improve and learn new information.
  11. Build positive relationships with callers through active listening and effective communication.
  12. Adhere to key performance indicators related to call volume, conversion rates and customer satisfaction.
  13.  Stay informed about the features, procedures, and benefits of our service to effectively communicate and address caller inquiries.
  14.  Persuasive and resilient with the ability to handle objections and rejection.
  15.  Performs other duties as assigned.

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