Program Manager, Platform Operations

Teamwork makes the stream work.Roku is changing how the world watches TV

Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.

From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.

About The Team

Roku Media Content

Roku believes all TV will be streamed. Our job is to make it easier for users to find great content. The Content organization focuses on expanding the scale, reach, and content offering of The Roku Channel and on building new destinations and experiences across the Roku UI. We collaborate with many teams to deliver great content, drive engagement, and delight millions of TV streamers worldwide.

Platform Operations

Platform Operations is a department focused on VOD and Live content ingestion as well as the automated onboarding and payouts of the Content Partners themselves. This content is inclusive of first party on demand and live streaming content, as well as deep links out to third party content partner services. There are multiple departments supporting different aspects of this workflow, but ultimately everyone is dedicated to ensuring content and partners are flowing through our infrastructure pipeline and that all content is playing back properly for end users. The department facilitates the systems architecture, infrastructure, tooling and business processes for the delivery and maintenance of content with a core focus on optimal user experience and monetization.

About The Role

The Program Manager will sit within the Platform Operations Team and report into the VP of Platform Operations. The Program Manager will marshal multiple operational projects in partnership with leaders of the Platform Operations Team from inception to completion. The work will span VOD, Live and Sports content, with some projects requiring technical understanding of video infrastructure and backend processes. This person should be an organized self-starter who thrives in a fast-paced, sometimes ambiguous environment, who can create structure where needed, and is eager to learn new business and technological systems to drive solutions. Specifically, this Program Manager will need to establish foundational, cross-functional processes for developing areas of the business while working closely with product and engineering. The position requires strong leadership, the ability to foster positive relationships with our internal teams and external content partners, while maintaining excellent communication skills.

"For California Only - The estimated annual salary for this position is between $117,000 - $127,000 annually.

Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location.

This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off."

What You'll Be Doing:

• Collaborate with Operations and Business to build out Content Media Guides for large scale projects focused on content deliverables, infrastructure / tooling and desired end user experience for the content.
• Support large scale initiatives across our Content and Subscriptions business.
• Deep dive into large operational deliverables and help various operations departments track, communicate out and ship critical projects.
• Own program communication, identifying and clearing blockers, and escalating as appropriate.
• Develop documentation and playbooks for initiatives and processes; manage post launch to identify learnings and areas for improvement.

We're excited if you have:

• BA/BS degree or equivalent practical experience
• 5+ years of relevant experience in media/entertainment and streaming platforms
• Excellent project management abilities, with the competence to see the bigger picture while managing the details
• Strong organization and leadership skills
• Excellent written, verbal, and visual communication skills
• Self-motivated, proficient multi-tasking skills; adept at anticipating potential issues, identifying problems, recommending, and implementing solutions
• Positive attitude and can remain focused in a high pressure, ambiguous environment
• Experience working with product, engineering, and technical teams
• Previous experience and ability to work with Airtable strongly preferred
• Familiarity with Confluence and Lucidchart considered a plus

Our Hybrid Work Approach

Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.

Benefits

Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Our employees can take time off work for vacation and other personal reasons to balance their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.

Accommodations

Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to

The Roku Culture

Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.

We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.

To learn more about Roku, our global footprint, and how we've grown, visit

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