Dental Manager

Position Summary:

The Dental Manager is responsible for overseeing the daily operations of FoundCare's dental services across all fixed sites and the mobile dental unit. This role ensures the smooth functioning of front desk operations, supports clinical staff, and maintains compliance with FQHC standards. The Dental Manager works closely with the Chief Dental Officer to implement strategic initiatives, optimize patient care, and manage administrative and financial processes.

Requirements

Operational Oversight:

• Supervise daily operations across all dental locations, including mobile unit.
• Oversee front desk staff and ensure efficient patient registration, scheduling, and check-out processes.
• Lead daily morning huddles with dental staff to review schedules, goals, and patient needs.
• Scrub dentist schedules to ensure optimal productivity and patient flow.
• Travel regularly between sites to ensure consistency and support.

Patient Financial Services

• Create and manage payment plans in consultation with dental staff and patients.
• Process payments at the time of service and ensure  accurate documentation.
• Prepare and submit insurance claims; follow up on denials and implement corrective actions.
• Understand and apply the sliding fee schedule; inform patients of co-payments and coverage gaps.
• Liaise with insurance providers to verify patient benefits and resolve claim issues.
• Update patient demographic and insurance information as needed.

Compliance & Confidentiality

• Ensure patient information is handled in accordance with HIPAA and organizational policies.
• Monitor adherence to sterilization protocols and ensure logs are completed by clinical staff.
• Maintain compliance with HRSA, OSHA, and infection  control standards.

Team Leadership & Collaboration

• Manage multi-disciplinary teams including dental assistants, front desk staff, and support personnel.
• Collaborate with dental assistants to ensure task completion and adherence to protocols.
• Support the Chief Dental Officer in implementing departmental goals and initiatives.
• Handle patient complaints and escalate issues appropriately.

Administrative Duties

• Oversee ordering and inventory of dental supplies.
• Maintain efficient billing, scheduling, and documentation systems.
• Ensure treatment plans are clearly explained to patients post-evaluation, including cost breakdowns.
• Coordinate patient schedules and ensure treatment plans are followed.

Qualifications:

• Associate or Bachelor's degree in Healthcare Administration, Business, or related field (preferred).
• Minimum 3 years of experience in dental office management, preferably in an FQHC or community health setting.
• Strong understanding of dental billing, insurance claims, and sliding fee schedules.
• Excellent leadership, communication, and organizational skills.
• Proficiency in dental practice management software and EHR systems.
• Ability to travel between multiple sites.

Preferred Skills:

• Bilingual (English/Spanish or English/Creole) highly desirable.
• Familiarity with HRSA guidelines and FQHC operations.
• Experience leading mobile dental outreach programs.

Physical Requirements:

• Physically demanding, high-stress environment.
• Ability to endure short, intermittent, and/or long periods of sitting and/or standing in performance of job duties.
• Full range of body motion required. Position requires reaching, bending, and handling objects with hands and/or fingers, talking      and/or hearing, and sight.
• Exposure to blood and body fluids, communicable diseases and utilizing standard precautions to prevent transmission of      diseases acquired by contact with blood, body fluids, non-intact skin and mucous membranes. 
• Ability to lift and carry objects weighing 25 pounds or less.
• Accomplish job duties using various types of equipment/supplies, e.g. pens, pencils, calculators, computer keyboard,      telephone, etc.
• Ability to travel to other FoundCare locations and perform job duties.
• Ability to travel to other locations to attend meetings, workshops, and seminars, plus travel to other FoundCare departments and FoundCare conference rooms.

Professional Requirements:

• Adhere to dress code; appearance is neat and clean.
• Report to work on time and as scheduled.
• Represent FoundCare in a positive and professional  manner at all times.
• Comply with all organizational policies and standards of care.
• Participate in performance improvement and continuous  quality improvement activities.
• Mandatory attendance at all staff training and in-services.
• Complete all required competencies and maintain skill level.

Benefits:

• Competitive salary 
• Health, dental, and vision insurance
• Paid time off 
• Retirement plan options
• Loan repayment eligibility through NHSC or other programs