Talent Engagement Manager

Position:
Talent Engagement Manager

Location:
Durham, NC (Onsite)

Pay:
$50,000 to $60,000/year + Commission

Type:
Full-time; Direct Hire

Schedule:
Monday - Friday, 10:00am to 7:00pm (Ability to work 4 hours every other weekend during peak season)

Greene Resources
is seeking a
Talent Engagement Manager
to join a growing and dynamic team

Core Objectives
:

• Serve as the primary relationship manager for a high-volume, on-location talent pool—providing hands-on support, coaching, and management to deployed associates and real-time partnership with the client.
• Increase retention and satisfaction by coaching to performance metrics and managing attendance, supporting employee training, and addressing issues proactively.
• Facilitate strong employee performance by preparing associates, coaching, and troubleshooting operational issues in the moment.
• Strengthen client confidence in Array's delivery and team by maintaining a consistent, professional presence and communicating observations, risks, and opportunities.
• Advocate for and advise associates by gathering and providing meaningful feedback.
• Control churn by implementing strategies to keep employees satisfied, motivated, and engaged.

Responsibilities:
Associate Relationship Management

• Build strong, personal connections with deployed associates through regular engagement and daily availability for questions, feedback, and support.
• Set performance expectations for associates from day one, managing expectations and driving performance through coaching, training, and in-the-moment guidance.
• Monitor and manage attendance, performance, and productivity in real time.
• Set and enforce attendance expectations, and intervene early to address warning signs of disengagement.
• Investigate and resolve associate concerns in collaboration with the client and internal stakeholders. Follow through until resolution is complete. Escalate where appropriate.
• Recognize and celebrate wins—milestones, attendance streaks, performance shoutouts—and foster a culture of appreciation.
• Ensure associates are set up for success by confirming logistics, expectations, check-ins, timekeeping, and first-day guidance.
• In conjunction with the Onsite Delivery Manager, conduct first-day walkthroughs, introductions, and site orientation when possible.
• Partner with the client to address underperformance, behavioral issues, and shift coverage gaps promptly.
• Act as the eyes and ears of the operation—collecting associate feedback, identifying risks, and reporting trends to internal engagement, allocation, or operations teams.

Risk & HR Issue Management

• Serve as the first point of contact for HR- and Risk-related concerns, such as behavioral escalations, interpersonal conflict, policy violations, or safety incidents.
• Assess severity, gather facts, and provide initial documentation and resolution where appropriate.
• Escalate complex or high-risk issues to internal HR and Risk stakeholders, maintaining timely and professional communication throughout.
• Document all coaching conversations, feedback, and incidents accurately in internal systems.
• Support corrective action conversations, terminations, or disciplinary discussions in partnership with leadership and HR.
• Maintain a safe working environment and coach to safety expectations.

Operational Support

• Drive real-time problem solving for timekeeping, badge access, break policies, or other daily logistics that impact associate success.
• Coordinate appreciation events, lunch-and-learns, or client-hosted activities that promote morale and connection.
• With the Onsite Delivery Manager, support the rollout of new processes, tools, or technologies, ensuring employee understanding and adoption.

Experience:

• Minimum one year "fast-paced" work experience within the last four years.
• Previous HR experience.
• Preferred: Experience in an on-site, client-facing, or account management capacity within a staffing or high-volume workforce environment.

Skills Required:

• Strong interpersonal presence—able to build trust with associates, communicate effectively with client partners, and de-escalate in real time.
• Understanding of a metrics-driven organization and how to drive performance.
• Organized and able to prioritize competing daily demands while maintaining a high level of service and accuracy.
• Able to identify operational or behavioral trends and take action to address risks before they escalate.
• Tech-savvy and proficient in Microsoft Office tools and internal engagement systems
• Confident and calm under pressure, with a problem-solving mindset and a sense of ownership.
• Ability to quickly learn client systems and integrate with client operations without disrupting flow.
• Comfortable navigating between employee advocacy and business objectives.
• Strong judgment and professionalism in navigating sensitive HR and Risk situations.

Greene Resources
is part of
Array Corporation,
the leading technology-enabled workforce solutions company whose mission is to fix how work is bought, sold and delivered to enable access to the American Dream.

We are proud to be an Equal Employment Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.