Service Center Manager

3 days ago

Fremont, California, United States Sea West Coast Guard Federal Credit Union Full time

Sea West CG Federal Credit Union ($400M in assets) has a job opening for a Service Center Manager at our Alameda branch on Coast Guard Island. Reporting to the Vice President of Operations, the Branch Manager will oversee the day-to-day sales, service, and operations for the branch while developing, leading, and mentoring branch staff. This is a hands-on position that works directly with credit union members and staff to ensure exceptional delivery of financial services.

Job Responsibilities:

· Proactively plans, organizes, and directs branch operational activities.

· Oversees branch deposit and lending functions to ensure maximum efficiency and compliance with state and federal regulations and credit union policies and procedures.

· Ensures control of vault cash, teller drawers, ATM, and negotiable instruments.

· Monitors and maintains branch and systems security.

· Manages, trains, motivates, and evaluates assigned staff members.

· Prepares statistical and branch activity reports for senior management.

· Formulates recommendations for review by senior management concerning policies and services pertaining to the branch operation.

· Ensures branch image is favorable, reflecting a sound and secure financial institution and that members utilizing the branch receive exceptional service.

· Promotes a sales and service culture and the cross-selling of Credit Union products and services at every opportunity. Actively works with team to meet targeted production goals.

· Participates in membership development activities and represents the Credit Union at community events.

· Actively works toward meeting Credit Union strategic plan goals and encourages Credit Union growth.

· Handles special work assignments and administrative projects as assigned.

Qualifications:

· Bachelor's degree or equivalent work experience.

· Five (5) years related experience in a financial institution including supervisory or management experience. Credit Union experience a plus.

· Knowledge of laws and regulations applicable to branch operations, e.g., Bank Secrecy Act.

· Proficiency in Microsoft Office with the ability to quickly learn new software and assist others with the same.

· Strong analytical and problem-solving skills.

· Excellent communication and interpersonal skills to effectively interact with members and staff on all levels.

· Excellent organizational and time management skills.

· Military experience a plus.

Job Type: Full-time

Pay: $95, $115,000.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Health insurance
  • Paid time off
  • Vision insurance

People with a criminal record are encouraged to apply

Experience:

  • management: 5 years (Required)

Work Location: In person

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