Manager, Theater Operations

Under the direction of the Director, Theater Operations, the Manager, Theater Operations is responsible for the day-to-day operations by providing optimal guest experience and introducing initiatives to improve guest and team member satisfaction based on established Yaamava' Resort and Casino standards. Provides operational guidance to assure the smooth operation of shows and events, in addition to their involvement in planning, developing, and maintaining venue schedules to provide Best in Class service for performers, vendors, and team members while prioritizing the Tribe's goals and priorities in a manner that reflects the upholds the Tribes vision, mission and values.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1.    Serves as manager on duty during all events, ensuring a Best-in-Class entertainment experience and enterprise fulfillment. Manages event bookings and acts as the primary liaison with clients to determine event requirements. Organizes and schedules staff based on event size and needs, while enforcing all security protocols. Oversees team member assignments for crowd control, box office, and entertainment reps to support performers and on-site crews. Maintains venue cleanliness per safety standards and ensures preventative maintenance on all equipment for safe use by staff and guests.
2.    Prepares all front of house elements by supplying contractors with technical data, including blueprints, seating charts, ingress points, and merchandise locations. Advises tour management and contractors on space usage, special arrangements, building policies, and fire regulations. Coordinates front of house setup and operations, advances shows with tour security, and partners with Public Safety to ensure a secure and welcoming environment for artists, guests, staff, and vendors. Communicates daily run-of-show details, security protocols, and VIP arrivals.
3.    Collaborates with Property Marketing to execute marketing plans and guest-facing collateral. Leads training and execution of front of house emergency procedures in partnership with Public Safety. Enforces catering exclusivity by coordinating with Food & Beverage to meet artist and crew needs. Proactively identifies and resolves issues, supervises event operations, and addresses incidents with urgency to ensure guest and industry satisfaction.
4.    Manages vendor relationships, maintains client files, and oversees venue inventory. Tracks and submits supply orders, ensures adequate stock levels, and inputs all costs into the reporting system to support successful nightly sales.
5.    Keeps current with industry trends and standards. Works cross-functionally with internal departments to ensure smooth event execution and positive guest relations. Partners with Marketing to promote the venue and events through appropriate channels.
6.    Performs other duties as assigned to support the efficient operation of the department.

SUPERVISORY RESPONSIBILITIES

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning reviewing and directing work; evaluating and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Makes hiring decisions and designs individual development plans with succession planning in mind for all key roles.

 EDUCATION, EXPERIENCE AND QUALIFICATIONS

• Bachelor's degree in Business Administration and/or related field required.

• Minimum of six (6) years of related work experience within a live events environment required.

• Minimum of four (4) years of supervisory experience required.

• Related, relevant, and/or direct experience may be considered in lieu of minimum educational requirements indicated above.

KNOWLEDGE, SKILLS AND ABILITIES (KSA)

• Must possess experience in complex project management, focusing on the execution of a strategic plan for the successful operations of the front of house for each event.

• Ability to work under pressure, while handling money, utilizing prescribed cash management controls, and day-to-day tasks concurrently.

• Experience managing highly functional departments including Food and Beverage, Guest Service, Merchandise, Security, and VIP Services.

• Ability to create and develop unique guest offerings, delivering on a Best in Class expectation.

• Basic understanding of live entertainment production and terminology required.

• Familiarity with AXS or Ticketmaster entry scanning and protocols

• Dependable, reliable, and punctual.

• Ability to work assigned and varying shifts and complete responsibilities in a timely manner.

• Ability to adapt and work effectively in various parts of the facility.

• Ability to work in various climates based on the environment.

• Work independently, exercising judgment and initiative with minimal supervision.

• Maintain an effective working relationship with employees and others encountered through the course of employment.

• Operate standard office equipment and personal computer(s) using MS-DOS, MS Windows, MS Excel, MS Outlook, MS Word and ticketing operating system(s).

• Define problems, collect data, establish facts and draw conclusions.

• Work effectively under pressure and/or stringent schedule and produce accurate results.

• Communicate effectively with others in both oral and written form.

• Strong leadership and people management skills required with good motivational and collaboration emphasis; communicates change effectively, overcomes resistance and builds commitment.

• Ability to delegate, multi-task, lead and prioritize effectively in a dynamic, fast-paced environment with demonstrated organizational and time management skills.

• Must maintain a strict level of confidentiality and act in a manner consistent with all legal and regulatory requirements and in compliance with relevant laws and regulations. 

• Must be personable and professional, capable of using caution and discretion in communication.

LICENSES, CERTIFICATIONS AND REGISTRATIONS

• At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license. 

• Authorized Driver: Role requires operation or driving of Tribe-owned vehicles or driving patron vehicles. A valid driver's license with an acceptable driving record as determined by the insurance carrier is required.  

PHYSICAL REQUIREMENTS/ WORKING CONDITIONS – ENVIRONMENT

The physical demands and working environment described here are representative of those that an employee encounters and must be met by an employee to successfully perform the essential functions of this job.

• Primary work environment is in a climate-controlled office setting.

• Work requires travel to attend meetings, trade shows, and conferences.

• Incumbents may be required to work evening, weekend and holiday shifts.

• Must be able to work in a fast-paced, high-demand environment.

• Strength sufficient to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 40 pounds occasionally.

• Sedentary work: involves sitting most of the time. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.

• Physical activities that apply to the essential functions of the position are balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions.

• Hearing sufficient to hear conversational levels in person, via videoconference and over the telephone.

• Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings, via videoconference and over the telephone.

• Visual acuity that meets the requirements of the position: The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading and visual inspection of employees, visitors or facility.

• Mobility sufficient to safely move in an office environment, walk, stoop, bend and kneel, and enter, exit and operate a motor vehicle in the course of travel to promotional events, meetings, conferences, trade shows and San Manuel properties.

• Endurance sufficient to sit, walk and stand for extended periods, and maintain efficiency throughout the entire work shift and during extended work hours.

• The employee may be exposed to fumes or airborne particles including secondhand smoke.

Reasonable accommodation will be made in compliance with all applicable law.

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today

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