Resort Entertainment Venue Supervisor

Under the direction of the Manager, Entertainment the Supervisor, Venue will be responsible for supervising the Entertainment Resort Crowd Control Specialist, Entertainment Representative and Door Greeter positions. The incumbent is responsible for Resort Entertainment Venue daily operations which include staff scheduling, daily dispatch, training, delegating, and mentoring of Resort Entertainment team members. This individual is responsible for ensuring all quality service standards are met within the Entertainment Venues.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1.    Ensure all quality standards are met and exceeded by front line staff.  Effectively communicate with guests and staff to ensure the venue is running efficiently.
2.    Work with personnel and hired talent to ensure the successful coordination of entertainment programming. Resolve problems professionally in accordance with internal controls, policies and procedures and department guidelines. Evaluate all entertainment performances and report to management.
3.    Oversee and assist frontline staff with scheduling, opening and closing venue duties including but not limited to; POS systems, venue set up/tear down, equipment logs, etc.  
4.    Actively train, manage and monitor Entertainment Representatives and Crowd Control Specialists with Club Serrano signups.
5.    Collaborate with Beverage, Customer Experience, Guest Services, Department of Public Safety and any necessary departments to ensure quality service.
6.    Track and maintain inventory of entertainment equipment including security wands, mobile enrollment devices, iPad, radios, etc.  
7.    Work with Audio/Visual Technical staff to ensure quality production, technical specifications and standards are met.
8.    Performs other duties as assigned to support the efficient operation of the department.

SUPERVISORY RESPONSIBILITIES

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning reviewing and directing work; evaluating and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Makes hiring decisions and designs individual development plans with succession planning in mind for all key roles.

EDUCATION, EXPERIENCE AND QUALIFICATIONS

• Bachelor's Degree in related field required.  

• Minimum one (1) year of entertainment operations event coordination, venue management or other related experience required.

• Previous experience in a leadership capacity preferred.

• Related, relevant, and/or direct experience may be considered in lieu of minimum educational requirements indicated above.

KNOWLEDGE, SKILLS AND ABILITIES (KSA)

• Live performance venue management preferred.

• Cash handling experience preferred.

• Must be able to handle multiple projects simultaneously.

• Must be proficient in Microsoft Office and iOS operating systems

• Must possess the ability to set priorities under pressure of deadlines

• Must be a self-starter and have the ability to work efficiently without direct supervision.

• Must possess strong leadership and team building skills

• Must be able to work well with others within a team environment.

• Must have exceptional customer service skills.

• Must be able work effectively with other departments while demonstrating strong communication skills both orally and verbally, via telephone or in-person.

LICENSES, CERTIFICATIONS AND REGISTRATIONS

• At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.

• No Driving Responsibilities: Role does not require a driver's license or insurance.

PHYSICAL REQUIREMENTS/ WORKING CONDITIONS – ENVIRONMENT

The physical demands and working environment described here are representative of those that an employee encounters and must be met by an employee to successfully perform the essential functions of this job.

• Primary work environment is in a live entertainment setting within a resort and casino inclusive of both indoor and outdoor environments.

• The employee may be exposed to outdoor weather conditions such as rain, wind, cold and hot climates.

• Work requires travel to attend meetings, trade shows, and conferences.

• Incumbents may be required to work evening, weekend and holiday shifts.

• Must be able to work in a fast-paced, high-demand environment.

• Strength sufficient to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 40 pounds occasionally.

• Sedentary work: involves standing most of the time and may sit at times. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.

• Physical activities that apply to the essential functions of the position are balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions.

• Hearing sufficient to hear conversational levels in person, via videoconference and over the telephone.

• Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings, via videoconference and over the telephone.

• Visual acuity that meets the requirements of the position: The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading and visual inspection of employees, visitors or facility.

• Mobility sufficient to safely move in an office environment, walk, stoop, bend and kneel, and enter, exit and operate a motor vehicle in the course of travel to promotional events, meetings, conferences, trade shows and San Manuel properties.

• Endurance sufficient to sit, walk and stand for extended periods, and maintain efficiency throughout the entire work shift and during extended work hours.

• The employee may be exposed to fumes or airborne particles including secondhand smoke.

Reasonable accommodation will be made in compliance with all applicable law.

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today

---