Marketplace Channel Manager(Amazon)

Job Title:
Marketplace Channel Manager (Amazon)

Location:
Hybrid (Phoenix or San Diego) preferred, remote option available

Company:
Confidential

Position type:
Full time

Salary range:
$115k - $175k

Overview:

Our client is a fast-growing consumer brand seeking an experienced
Marketplace Channel Manager
to lead and optimize performance across Amazon and Walmart marketplaces. In this role, you'll be responsible for driving sales growth, ensuring compliance, managing operations, and improving overall marketplace performance. You'll play a key role in maximizing profitability across Amazon Seller Central and other marketplaces by optimizing listings, managing campaigns, troubleshooting operational challenges, and maintaining adherence to marketplace policies. This position also involves collaborating closely with internal teams and external partners to enhance performance, streamline operations, and support expansion into new markets.

Why work with us?

• We're one of the top 10 fastest growing home brands in the country and the energy is contagious
• We're actually making a real impact, our work is helping people live healthier lives, and we're supporting research projects at top universities across the country to advance innovation in our field.
• We're always testing and experimenting - stay on the cutting edge of marketing and consumer products
• We're flexible - work remotely and comfortably
• Competitive benefits including Medical, Dental, Vision, Voluntary Life, HSA, and more.

Key Responsibilities:

• Own Amazon Seller Central and Walmart Marketplace - managing performance, troubleshooting issues, optimizing and driving growth
• Proactively identify and resolve issues related to listing updates, product compliance, and account restrictions
• Listing optimization and auditing to improve listing visibility, conversion rate, and gross margin
• Hire/manage contractors and agencies to improve creatives, ads, copy, etc
• Guide strategy and manage performance and expectations for paid media and affiliates
• Coordinate promotions with internal team
• Manage international marketplaces and help to launch into new international markets
• Regularly analyze performance data to understand the effectiveness of strategies, identify areas for improvement, and make data-driven decisions
• Efficiently handle cases involving damaged, misplaced, lost, and returned inventory
• Market Research: Stay updated with Amazon's ever-evolving platform, policies, and best practices, as well as industry trends, to identify new opportunities for growth and competitive advantage
• Evaluate new Amazon program offerings and provide recommendations on which programs we should potentially enroll in to improve our sales and profitability
• Product Listings Optimization: Continuously optimize product listings with SEO-friendly titles, descriptions, and high-quality images to improve organic rankings and conversion rates
• Liaise with Amazon to ensure all paid efforts are running smoothly, with an emphasis on ROI
• Liaise with internal Customer Service team to address and improve customer satisfaction via seller accounts
• Liaise with internal operations team to ensure optimal performance of back-end marketplace operations to maintain positive account health
• Increase review rates
• Manage day-to-day operations including listings, pricing, promotional activities and ad performance

Qualifications:

• 3-5 years of hands-on experience managing and growing Amazon Seller Central accounts
• Can speak "Amazon" to the internal team, Amazon reps, contractors and other stakeholders
• Natural problem solver with a "figure it out" approach to work
• Experience managing Walmart Marketplace accounts
• Experience working with Amazon account managers
• Experience navigating Account Health issues
• Thrives in a fast paced culture
• Deep understanding of online marketplace retail operations, best practices and guidelines
• Understanding of Amazon internal processes and systems
• Proven track record of proactively identifying and quickly resolving issues related to account health, compliance, and listing updates
• Demonstrated ability to efficiently handle cases involving damaged, misplaced, lost, and returned inventory
• Experience on Target Plus is a bonus
• Experience working with and managing agencies