Director, Operations

Job Location:

Battlefield Mall

Primary Purpose

The Operations Director is responsible for maximizing the customers shopping experience and tenant sales by ensuring a clean, well maintained, safe, and friendly and aesthetically pleasing environment, and asset preservation and enhancement while ensuring implementation of all Simon standards. The Operations Director will oversee all operational functions, projects, construction, and contracted services at the center among other things. Therefore, the Operations Director oversees the onsite maintenance, grounds keeping and custodial teams.

Principal Responsibilities

The successful candidate's responsibilities will include, but not be limited to:

• Develop 5-year capital plan to continue to maintain and enhance the property assets and execute against projected capital plans
• Oversees Preventative Maintenance of equipment and record keeping/related logs
• Ensures property safety systems are up to code, maintained and inspected
• Conduct daily walk-through's of the property to ensure physical assets are in best possible operating condition. Respond rapidly to any operational issues uncovered in property inspections
• Assist in the management of procurement and application of all goods and services within annual CAM and Capital Expenditure budget
• Manage Property Operating expenses within or below budget levels. Effectively manage negative financial variances to overcome or minimize loss within Property Operating budget
• Conduct regular property inspections and assess the physical assets of the property. Prioritize capital projects to reflect critical needs and affordability
• Manage the work process for both capital projects and ongoing services – including developing scope of work, request for proposal, evaluating contractor submissions/bids, developing service agreements, overseeing contracted work, work inspections, assuring project is completed in accordance with terms of service agreement and required documentation is delivered prior to project close-out and/or payment
• Manage preventative maintenance program and oversee any necessary repair or construction work to sustain a safe and reliable environment
• Manage relationships with third party contracted services providers and ensure adherence to Simon's Purchasing Policy and Code of Business Conduct
• Co-manage Construction activities with the corporate Development team
• Maintain a safe environment through identification and elimination of any safely hazards to staff, tenants and customers. This includes the administration of all training and regulatory programs (OSHA, ADA, EPA etc)
• Lead maintenance staff in work assignments and training. Assist in maintenance staff performance reviews
• Ensure public safety, Center security and effective risk management
• Read and interpret engineering drawings and schematic diagrams
• Assist General Manager with maximizing margin of profit centers
• Performs Condition Assessments (either personally or with the assistance of consultants) to develop basis for long range capital plans and budgets
• Ensure information contained within the capital database is accurate, current and updated on a real time basis as changes occur
• Complete timely review and processing of vendor invoices, to ensure accurate services were provided prior to payment
• Knowledge of leases in order to determine financial responsibility of operational issues.
• Implement the energy plan communicated by General Manager for to minimize costs while maintaining a comfortable and safe shopping experience
• Prepare and oversee operational budgets and ensure all costs associated with property operations are managed with direct guidance and oversight
• Provide leadership and guidance to the Center staff in the area of operations and customer service as necessary
• Fulfill Manager-on-Duty rotation and manage day-to-day activities as necessary.
• Provide operations support as necessary for special events and holidays
• Contribute to the preparation and annual update of the Center's five year strategic plan
• Complete required weekly, monthly and quarterly reports
• Assist the General Manager in the management of the Comprehensive Emergency Management Plan. Ensure all personnel are trained to function as an Emergency Task Force in Crisis Management response
• Oversee operations in a crisis situation ensuring the safety and security of all customers, tenants, guest and assets
• Resolve escalated customer complaints
• Work with security and local officials to plan and oversee a fire safety program.
• Establish strong relationships and may frequently interact with key civic leaders (Code Officials, Fire Safety, etc.)

Minimum Qualifications

• Bachelor's degree or equivalent experience
• Minimum 5 years of prior Operations, Facilities or Property Management experience
• Working knowledge of maintenance and operational functions strongly preferred
• Ability to read and understand blue prints, CAD drawings and other schematics
• Meets commitments - produces accurate work
• Solution oriented and results driven
• Basic to moderate computer skills (email, excel, word, online order systems etc.)
• Valid Driver's License
• Ability to lift and carry up to 50 pounds