Guest Services Events Team Member: Wednesday-Sunday

JOB TITLE: Guest Services Events Team Member

EMPLOYER: Museum of ScienceIndustry

DEPARTMENT: Guest Services

REPORTS TO: Guest Services Leadership

SCHEDULE: Wednesday-Sunday: 4:00pm-10:00pm

Hourly Rate: $14.00/hour

SUMMARY:

The Events Team Member is an integral part of MOSI's evening operations, providing exceptional guest service during late afternoon and evening hours. This role supports a variety of front-line functions including Box Office ticketing and redemption, ushering guests in the Digital Dome, and assisting in the Gift Shop. Team members help ensure a smooth, enjoyable, and safe experience for all guests attending evening events, dome shows, and museum programs.

DUTIES AND RESPONSIBILITIES:

• Deliver outstanding customer service to all evening guests.
• Operate the Box Office: process ticket sales, redemptions, and memberships for general admission and special evening events.
• Usher guests in the Digital Dome (planetarium): take tickets, assist with seating, ensure smooth show transitions, and uphold a positive and professional guest experience.
• Support operations in the Gift Shop: assist with merchandise sales, restocking, and closing procedures.
• Accurately handle cash, credit card, and mobile transactions using point-of-sale systems.
• Greet and direct guests, answering questions and offering guidance as needed.
• Enforce museum policies and procedures in a courteous and professional manner.
• Maintain cleanliness and organization of work areas including the Box Office, Gift Shop, and Dome
• Assist with setup and breakdown for evening events as needed.
• Assist with directing and managing event parking to ensure smooth traffic flow and a positive guest experience
• Serve as a friendly and knowledgeable resource for guests during evening hours.

COMPETENCIES:

• Customer Service: Demonstrates a strong commitment to ensuring a positive guest experience. Handles challenges calmly and respectfully.
• Communication: Clearly conveys information, listens attentively, and maintains professional demeanor in all interactions.
• Teamwork: Works collaboratively with colleagues, helping to foster a positive and efficient evening operations team.
• Adaptability: Able to adjust to changing event needs, unexpected challenges, and guest volume fluctuations.
• SafetySecurity: Observes and enforces safety protocols, reports concerns promptly, and ensures all public-facing spaces are safe and welcoming.

QUALIFICATIONS:

• High school diploma or equivalent.
• Evening and weekend availability required; ability to work holidays and special event nights.
• Prior experience in customer service, ticketing, retail, or event support preferred.
• Ability to work in a fast-paced, guest-focused environment with a positive attitude.
• Basic computer and POS (point-of-sale) skills; ability to learn new systems quickly.
• Must be comfortable working in dark/dim spaces (Digital Dome), standing for extended periods, and lifting up to 30 pounds occasionally.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Continually required to stand.
• Continually required to walk.
• Frequently required to sit.
• Continually required to utilize hand and finger dexterity.
• Frequently required to climb, balance, bend, stoop, kneel or crawl.
• Continually required to talk or hear and utilize visual acuity to operate equipment, read technical information, and/or use a keyboard.
• Frequently required to lift/push/carry items less than 50 pounds.
• Frequently required to be around or near loud noises.
• Frequently required to be around or near dark places.

MOSI is open 363 days a year. Employee may be required to work some special events which may fall on holidays, evenings, and/or weekends.

BENEFITSPERKS:

MOSI Membership

Complimentary annual family membership

Local Memberships

Complimentary annual family membership to Florida Aquarium, Glazier Children's Museum, and ZooTampa at Lowry Park

Attraction Share

MOSI participates in the program through the Florida Attraction Association which allows MOSI employees and their guests (up to 3) entrance free of charge or at a considerable discount, to the top attractions in Florida. More information is available:

MOSI is open 363 days a year. Employee may be required to work some special events which may fall on holidays, evenings, and/or weekends.