Loans and Distributions Associate

FuturePlan is the nation's largest third-party administrator (TPA) of retirement plans, partnering with advisors in all 50 states. FuturePlan delivers the best of both worlds: high-touch personalized service from local TPAs backed by the strength and security of a large national firm, Ascensus. Our roots go back decades, with nearly 30 outstanding legacy firms now joined together to deliver unmatched levels of service, innovation and expertise to a fast-growing client base from coast to coast. The FuturePlan team includes more than 500 credentialed plan professionals, 60 actuaries, and one of the industry's largest in-house ERISA teams. Learn more at

Section 1: Position Summary
The Distributions Associate will support the Loans and Distributions team to provide timely and accurate processing of distributions/loans. Will work closely with internal and external clients to ensure that transactions are processed in a timely manner and exceptions are resolved as quickly as possible.

Section 2: Job Functions, Essential Duties and Responsibilities

• Timely and accurate processing of assigned disbursements (loans, terminations, hardships, etc.)
• Assist with reconciliation of 1099R records by researching and resolving discrepancies on payouts including applicable state and federal tax withholding, fees, etc.
• Partner with various trust companies, recordkeepers and internal departments to ensure participant checks are mailed timely. Also ensure all trust excesses are identified and invested or resolved timely.
• Timely and accurate production and distribution of 1099R's, RMD's, death benefits, corrective distributions, and other cyclical events related to distribution processing.
• Timely and accurate reinvestment of un-cashed and/or voided distribution checks.
• Effectively communicate (verbal/written) with clients on transaction forms that are not in good order and follow up as necessary to ensure timely completion.
• Ability to identify basic internal escalated issues/concerns and refer to your leadership team.
• Consistently provide a high level of customer service while communicating and coordinating with internal/external business units to assist in issue resolution.
• Partner with other departments as a resource when issues and/or questions arise
• Resolve basic internal and external client issues by responding to all correspondence within communicated and departmental standard timeframes.
• Collaborate with team members to continuously improve processes that enhance the ability to meet team goals and objectives.
• Document procedures and workflows.
• Responsible for protecting, securing, and proper handling of all confidential data held by FuturePlan to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to FuturePlan or our clients.
• Our I-Client service philosophy and our Core Values of People Matter, Quality First and Integrity Always should be visible in your actions on a day to day basis showing your support of our organizational culture.

Supervision

• N/A

Section 3: Experience, Skills, Knowledge Requirements

• 1-3 years of experience in loans and distributions, retirement plans or related field
• Demonstrates ability to document procedures that are clear and easy to understand. Effectively communicates with clients on specific tasks.
• Technical Knowledge - Minimal ERISA knowledge or job specific technical knowledge required. Demonstrates in depth understanding of assigned tasks.
• Problem Solving- Effectively solves problems with direction utilizing resources/procedures for a specific process, with a defined resolution.
• Works efficiently with a pre-defined schedule or set of existing priorities, with ability to effectively adapt if a situation calls for it. Responsibility to manage own tasks but may need assistance dealing with conflicting priorities.
• Works well independently on specific tasks. May require some direction in more complicated tasks. Able to develop and maintain rapport with others and demonstrates respect for others.
• Bachelor's degree preferably in Business Administration, Management, Finance or equivalent work experience
• Familiarity MS-Office software applications, including Excel & Word

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