Senior Product Manager

Emplifi's unified customer engagement platform empowers more than 20,000 of the world's leading brands to revolutionize the digital and social customer experience. With comprehensive and integrated social media marketing, social commerce, and care, combined with unified analytics and AI, Emplifi fuels growth resulting in happy customers, increased product sales, and improved brand loyalty.

At Emplifi, our mission is to transform how digital marketing — especially on social media — is done, and how consumers connect with brands in the 21st century.

Our Product team sits at the heart of this mission. We build and evolve a data-driven SaaS platform that helps global enterprises market smarter. By bridging customer needs, business goals, and technical innovation, we break down silos, foster collaboration, and use insights to guide smart, impactful decisions.

We're looking for an experienced, data-driven Senior Product Manager to shape the future of Emplifi's Data Insights capabilities — a core product area that enables brands to understand conversations, uncover emerging topics, and act on market signals that matter most.

This is about building intelligence that helps brands understand what people care about, how perceptions evolve, and where opportunities arise across digital channels. You'll be leading a product area that helps marketers and strategists collect the right data and turn them into actionable insight—at scale.

You'll own the roadmap, vision, and execution for this strategic capability, partnering closely with design, engineering, data science, and go-to-market teams to create powerful, intuitive experiences for enterprise users. This includes managing integrations with external data providers to ensure scalable, high-quality access to insights.

This position is remote/hybrid from within Europe.

In today's world, tracking discourse, sentiment, and context across digital sources gives brands a competitive edge. Organizations that move fast to uncover trends, surface risks, and respond to emergent feedback win. You'll lead a product at the intersection of data, AI, and strategy helping the world's leading brands stay in tune with conversations, perceptions, and signals that shape their markets.

We're looking for someone who:

• Is passionate about turning complex, unstructured data into clear insight and action.
• Understands how enterprise marketers, analysts, and strategists use insights to guide decisions.
• Can translate business challenges into scalable, data-driven solutions powered by AI and analytics.
• Thrives in a space where technology, storytelling, and customer empathy meet.

• Own the vision and roadmap for one of the Data Insights product line — setting direction based on customer needs, market dynamics, and company goals.
• Drive product discovery – talking to customers (brands and retailers), observing behavior, synthesizing data, and identifying unmet needs and opportunities.
• Translate ideas into execution – write clear requirements, work with design and engineering, and iterate fast to deliver impactful, high-quality solutions.
• Be a market expert – understand the competitive landscape and adjacent categories, monitor trends in ecommerce and AI, and translate them into product strategy.
• Manage data partnerships and integrations – oversee connections with third-party data providers and APIs, ensuring consistent, reliable data access. Evaluate vendor performance, react quickly to API or data schema changes, and balance product impact against integration costs.
• Partner cross-functionally – collaborate with Sales, Customer Success, Marketing, and Leadership to position the product for success across the customer lifecycle.
• Measure what matters – define success metrics, analyze outcomes, and refine based on learnings to ensure continuous improvement and customer value.

• 3+ years of experience in Product Management, ideally in B2B SaaS
• Track record of product impact – You've successfully led products through key stages of their lifecycle, whether taking over complex existing solutions or driving new launches, and can demonstrate how you improved outcomes and measured results.
• Deep familiarity with AI in practice — you actively use AI tools to enhance your workflow and have experience defining, delivering, and iterating on AI-powered features that create tangible value for users.
• High autonomy & maturity – You're ready to own a product stream within your first 90 days, defining strategy, uncovering new problems, and driving delivery without hand-holding.
• Global mindset – Comfortable collaborating with colleagues and customers across time zones and cultures.
• Agile mindset – Experienced in iterative releases, and data-driven optimisation.
• Technical fluency & AI awareness – You can talk architecture with engineers, understand how complex distributed systems fit together, and spot opportunities to apply the latest AI/ML advances to solve customer problems.
• Fluent, persuasive communicator – You write, present, and negotiate confidently in English while actively listening, distilling insights, persuading stakeholders, and selling product value.
• Proactive problem-solver – You spot issues, rally the right people, and deliver solutions. No waiting for task lists.

BONUS POINTS

• Experience with managing products that rely on external or third-party data sources. Comfortable analyzing ROI, negotiating data costs, and adapting quickly to changes in API availability or pricing.
• Experience with analytics, data visualization, or insight-generation tools
• Background in social media, audience research, or digital strategy
• Passion for empowering organizations to make smarter, faster, data-driven decisions

• International, fast paced and growing environment
• Chance to work with the world's biggest brands at the CX tech leader
• Agile and open-minded culture, with high levels of trust and flexibility
• Opportunity for professional growth and development
• Possibility to learn new and cutting edge technologies, in an environment that encourages new ideas
• Work in an international environment in our new modern offices in Karlín, with our big terrace and our own grill
• Multisport card (if you are located in Czechia)
• Unlimited Personal Time Off, Sick days & Community days
• Maternity and Parental Benefit
• Flexible environment with the possibility of home office working
• There's more as well Speak with us to find out all details

At Emplifi, we are committed to creating a workplace where everyone is valued, respected, and empowered to bring their whole selves to work. We welcome applications from individuals of all ages, races, religions, genders, sexual orientations, gender identities, and LGBTQ+ communities.

Emplifi offers a safe, inclusive, and supportive environment where every employee has the opportunity to thrive and is encouraged to be who they are.