Clerk

Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family Jump-start your career as a(an) Clerk today with HCA Florida Lake City Hospital.

HCA Florida Lake City Hospital offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for child, elder and pet care, home and auto repair, event planning and more
• Consumer discounts through Abenity and Consumer Discounts
• Retirement readiness, rollover assistance services and preferred banking partnerships
• Education assistance (tuition, student loan, certification support, dependent scholarships)
• Colleague recognition program
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Come join our team as a(an) Clerk. We care for our community Just last year, HCA Healthcare and our colleagues donated $13.8 million dollars to charitable organizations. Apply Today

Greets and determine needs of Diagnostic Imaging patients and/or their family members, visitors and any other guest to the facility. Greets all patient's promptly, correctly and in a consistent manner focusing on the needs of the patient. Safely transports/escorts guest to designated treatment area or department. Guest will include, but not be limited to, any and all patients, patient's family members, visitors, physicians, healthcare professionals, students, residents, and board members. Responsible for ensuring all Diagnostic Imaging patient's receive consistent, quality, customer focused service.

ESSENTIAL FUNCTIONS:

1. Identifies special needs that may require special accommodations or determines the level of assistance required.

2. Determines where patient needs to go and ensures they are either physically taken or appropriate level of assistance is provided.

3. Maintains patient and other guest confidentiality at all times.

4. Demonstrates Customer Service principles and behaviors appropriately.

5. Regular, punctual and dependable attendance.

6. Keeps waiting and patient areas clean.

7. Communicates effectively with guest, hospital staff, and co-workers.

8. Answer telephone in a timely and professional manner

9. Forwards calls to appropriate department/personnel.

10. Ensure that any edits performed in the scheduling module are also duplicated in the admissions module

11. Ensures that center has needed clinical information for scheduled appointments.

12. Select correct patient medical record number consistently.

13. Maintain open communication with the registration and clinical staff regarding those unscheduled patients presenting for services to ensure appropriate testing is performed and times are available

14. Utilize appropriate method/tool to communicate with Patients Access and other facility departments as necessary

15. Received, maintain, and index physician orders per facility and SSC standards and guidelines

16. Attends in-service presentations and completes mandatory education week

17. Practice and adhere to the "Code of Conduct" philosophy and "Mission and Value Statement"

18. Other duties as assigned

• Basic computer skills required
• Knowledge of medical terminology preferred
• Prior scheduling experience preferred
• Basic knowledge of different Radiological Modalities

SKILLS, KNOWLEDGE, AND ABILITIES:

• Ability to understand and follow quickly and accurately brief oral and written instructions

• Ability to organize and complete work in an accurate and timely manner

• Ability to communicate with staff, physicians, and patients, and family, at all levels.

HCA Florida Lake City Hospital is a 140+ bed acute care hospital. For over 60 years, we have served Columbia, Hamilton, and Suwannee counties and surrounding communities. Our hospital is a part of HCA Healthcare North Florida. We offer medical and surgical programs including 24-hour emergency care, heart care, interventional cardiology, orthopedics, cancer care, and imaging and rehabilitation services. We are an Accredited Primary Stroke Center by The Joint Commission. We are an Accredited Chest Pain Center by the American College of Cardiology. We have achieved Disease Specific Certification in the treatment of Sepsis by the Joint Commission. For 20 years in a row, we have been named the area's Best of the Best Hospital. We were named an employer of choice in 2019 by the Lake City-Columbia County Chamber of Commerce.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Clerk opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.