Front Desk Agent at the Marriott Cincinnati Northeast

2 days ago

Mason, Ohio, United States Crestview Management Full time


Job Position:
  • Guest Service Agent.


Job Details:
  • We are seeking a passionate hospitality professional for the position of Front Desk Agent at the Cincinnati Marriott Northeast.
  • This person will greet and register guests, provide prompt and courteous service, and close out guest accounts upon completion of their stay, maintaining Five Star Service Standards at all times.
  • The shift time varies between 7am-3pm and 3pm-11pm.


The primary responsibilities for the Front Desk Agent include but are not limited to:
  • Greet customers immediately with a friendly and sincere welcome.
  • Use a positive and clear speaking voice, listen to and understand guest requests, and respond with the appropriate action and provide accurate information such as outlet hours and local attractions.
  • Be an expert of the property and of the local area.
  • Complete the registration process by inputting and retrieving information with routine efficiency from a computer system, confirming pertinent information including number of guests and room rate.
  • Promptly answer the telephone using positive and clear communication.
  • Input messages into the computer and update Guest profiles.
  • Retrieve messages and communicate the content to the guest.
  • Retrieve mail, small packages and facsimiles for customers as requested.
  • Field guest complaints, conducting through research to develop the most effective solutions and negotiate results.
  • Take ownership of guest challenges and follow through to ensure guest satisfaction. Remain calm and alert especially during emergency situations and heavy hotel activity.
  • Plan and implement detailed steps by using experienced judgment and discretion.
  • Complete all other assignments, duties and tasks as assigned by the Front Desk Manager.


Requirements:
  • Experts must possess our core values to assist with realizing our mission of Honored Hospitality.
  • Positive.
  • Genuine.
  • Caring.
  • Passionate.
  • Open Minded.
  • Experience in Hospitality preferred but we are willing to work with the right person.

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