Global Client Account Services

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About the Team

The Client Account Services (CAS) group is responsible for providing ongoing servicing for Institutional clients invested in separate accounts, sub advised, and proprietary TRP products. The group is accountable for leading, managing and influencing the execution of cross functional client requests. This requires liaising between all internal and external stakeholders to ensure all documentation and operational requirements are fulfilled. The group is regionally focused but from time to time is required to support other regions, according to demand and regional team capacity. The team proactively identifies and addresses all client operational needs, offering and developing solutions to optimize the client experience.   We strive to have deep engagements across the client experience and look for opportunities to grow and support these engagements.  We make every effort to provide a supportive and engaging culture that allows our employees to feel challenged, engaged and valued. 

Role Summary

• The CAS Specialist is responsible for servicing our institutional clients holding separate accounts, sub-advised and proprietary TRP products.  The Specialist is accountable for owning operational service requests throughout the entire lifecycle of the client.  Strong partnership is expected with the Distribution Relationship Managers, ensuring we are showing up as one T. Rowe to the client.  Service requests include but are not limited to Investment Management Agreement updates, fee payment modifications, reporting requests, coordination of restricted lists, reconciliation inquiries, establishing new market openings, cash movement execution/monitoring and participation of new counterparty agreements. 
• The Specialist will interact with clients predominantly via email and will be responsible for working with other business partners as needed to provide timely responses.  Many client requests have critical, time-sensitive deadlines that must be very closely managed.  Some requests will have operational execution requirements that the Specialist must either complete themselves or ensure are completed by required deadlines.  Strong partnership to manage service requests is needed with Investments, Legal, ITS, Investment Compliance, Finance, Global Investment Operations and Global Client Investment Reporting. 
• The Specialist exercises proven judgment and discretion in analyzing, evaluating, and executing on servicing complex institutional clients with some direction from more senior members of the team. 

Responsibilities

• Supports a variety of straightforward client relationships, including onboarding, monitoring requests, and resolving issues as they arise. Escalates complex issues and requests to more senior staff as needed.
• Gathers data to inform operating or servicing agreements. Performs analyses on operational issues raised by clients and their service providers. Identifies a variety of nonstandard operational needs and escalates accordingly.
• Builds and maintains effective working relationships with internal and external customers. Works with clients to resolve a wide variety of basic issues. Supports the communication of information to internal parties following established processes.
• Participates in initiatives and projects to enhance the quality and efficiency of the client operations department processes. Recommends process improvements.

Qualifications

Required:

• Bachelor's degree or the equivalent combination of education and relevant experience AND
• 2+ years of total relevant work experience

Preferred:

• Strong knowledge of the asset management business and investment products.
• Excellent client service skills
• Strong verbal and written communication.
• Ability to manage multiple, competing projects, priorities, and sensitive issues. 
• Excellent analytical skills and attention to detail, accuracy, and deadlines.
• Excellent communication and interpersonal skills and the ability to build relationships at all levels of the organization.
• Proven ability to work in a team environment with a strong sense of urgency.
• Highly motivated with demonstrated initiative and the ability to work independently.

FINRA Requirements

FINRA licenses are not required and will not be supported for this role. 

Work Flexibility

This role is eligible for hybrid work, with up to one day per week from home.  

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States (e.g., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant work status).

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Global Client Account Services (GCAS) Client Service Specialist

Company Profile:

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Maryland, US

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Commitment to Diversity, Equity, and Inclusion:

We strive for equity, equality, and opportunity for all associates. When we embrace the power of diversity and create an environment where people can bring their authentic and best selves to work, our firm is stronger, and we create greater value for our clients. Our commitment and inclusive programming aim to lift the experience for each associate and builds allies for our global associate community. We know that a sense of belonging is key not only to your success at the firm, but also to your ability to bring your best each day.

Benefits: We invest in our people through a wide range of programs and benefits, including:

• Competitive pay and bonuses as well as a generous retirement plan and employee stock purchase plan with matching contributions

• Flexible and remote work opportunities

• Health care benefits (medical, dental, vision)

• Tuition assistance

• Wellness programs (fitness reimbursement, Employee Assistance Program)

Our policies may change as our working lives evolve. Yet, our commitment to supporting our associates' well-being and addressing the needs of our clients, business, and communities is unwavering.

T. Rowe Price is an equal opportunity employer and values diversity of thought, gender, and race. We believe our continued success depends upon the equal treatment of all associates and applicants for employment without discrimination on the basis of race, religion, creed, color, national origin, sex, gender, age, mental or physical disability, marital status, sexual orientation, gender identity or expression, citizenship status, military or veteran status, pregnancy, or any other classification protected by country, federal, state, or local law.