Client Success Associate

1 day ago

Baltimore, Maryland, United States Ram Supply Company Inc Full time $22,000 - $30,000 per year

Benefits:

  • Bonus based on performance
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Vision insurance
  • 401(k) matching

Build your career at Ram Supply as a Client Success Executive supporting our client service team for our client base in Maryland, Northern VA, and D.C. markets.

This is a full-time position located at our Baltimore City location. This is not a remote or hybrid role. Our hours of operation are 9:30 am until 6:30 pm Monday through Friday. Occasional weekend work may be needed.

You will also assist a client service team with many responsibilities. This position is for you if you're a customer-oriented candidate with a 'can do' attitude. Our ideal candidate is driven to achieve goals and maintain a great customer experience, and is bi-lingual in Spanish

The ideal candidate will have 3-5 years of experience in an office environment, experience in a restaurant or janitorial space, or relevant experience handling 20+ business-to-business accounts per week. Candidates must excel at collaboration, teamwork, and self-starting. Independence, exceptional organizational skills, time management, follow-up, follow-through, written communication, and an understanding of the sales process are necessary. Future growth opportunities include transitioning to our sales team.

Responsibilities include, but are not limited to:

  • Manage accounts receivable and the billing process
  • Assists clients in placing text, phone, email, and online orders
  • Assisting the office team with quotes, returns, pricing, and onboarding new clients
  • Backs up members of the internal office team for vacations and sickness
  • Answering telephone calls and emails from customers and clients, and directing them to the relevant staff
  • Assists Account Managers with their respective clients
  • Creation and implementation of internal procedures to assist the office team in operating more effectively and efficiently

Salary: $22.00-$25.00 per hour, depending on relevant experience, and 50% company-paid health insurance following 60 days of employment.

Qualifications:

  • Proven work experience in an office environment
  • Account Management experience with expertise in handling 20 or more accounts weekly
  • Excellent communication skills with a customer service attitude
  • Strong analytical and organizational skills
  • High School Degree required. College coursework or an associate degree preferred, which may be substituted with 2-4 years of experience in customer service
  • Proficient in Microsoft Office (Word, Excel, Outlook)
  • Strong focus on the quality of work and the ability to self-check work for accuracy
  • Adhere to deadlines all the while maintaining a high standard of professionalism and character
  • Multi-lingual (Spanish) Must be proficient in speaking Spanish and English

Preferred Qualifications:

  • Restaurant Management or restaurant experience
  • Business-to-business sales experience
  • Prior use of a CRM (Salesforce, HubSpot, or Sage)
  • Multi-lingual (Spanish) Must be proficient in speaking Spanish and English

If interested in applying, please use this link , please copy and paste the below link into your browser to apply

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