Decorator Specialist

BSN SPORTS, A VARSITY BRANDS COMPANY - THE RECOGNIZED LEADER IN TEAM ATHLETIC GEAR
For over 50 years, BSN SPORTS has been the largest team sporting goods equipment and apparel distributor of choice in the United States. Our 3,000 BSN SPORTS employees strive to support the Heart of the Game by putting valuable time back into the day of coaches and administrators through excellent service platforms. Our company mission is simple: Save coaches and administrators time with everything they do off the field so they have more time to impact young lives on it.

WORK TYPE:
Remote

LOCATION:
(Texas or Indianapolis)

WORK HOURS:
Monday – Friday 8am-5pm

COMPENSATION:
The standard pay for this role is between $20.00 per hour to $21.00 per hour.

How You Will Make An Impact
The Decorator Specialist role lies within the Decorator Order Management area. This role represents an escalation level within the BSN Operations team that assists in ensuring that orders placed with external decorators both meet customer and company service level standards. The role will be assigned both operational and administrative tasks to complete to ensure that there is active engagement and communication around any escalated orders. This includes utilizing internal systems (SAP/QOE/VOE/Decorator Portal/Engage) to research details or required status of an order. In addition, this role requires the utilization of excellent communication skills across teams. The communication will mainly be across (but not limited to) Sales, Customer Service, our External Decoration Team and External Decorators.

The Decorator Specialist's main focus will be on the decorators within the External Decorator Network (non-BSN owned). A large part of their role will be to field questions, concerns, and challenges around externally decorated orders. If there is a way to assist the decorator that helps them execute an order timely, the Decorator Specialist will exhaust all options to help provide that assistance.

What You Will Do

• Drives operational excellence to meet company service standards.
• Proactive communication to both internal and external customers.(FREQUENT PHONE WORK)
• Provides excellent customer service and can navigate through conflict.
• Flexible and able to work in a fast-paced environment.
• Ability to collaborate and work well with others in a team environment.
• Takes initiative and drives service improvement.
• Multi-tasking and managing conflicting priorities.
• Organized and pays strong attention to detail.
• Excellent written and verbal skills.
• Demonstrate personal leadership and a positive can-do attitude.

Qualifications
KNOWLEDGE/SKILLS/ABILITIES

• 2+ years of customer service experience.
• Strong attention to detail.
• Organized and follows up on outstanding tasks.
• Displays drive and purpose.
• Demonstrates capability to learn.
• Demonstrates personal leadership and positive attitude.
• Extensive use of MS applications (SharePoint, Excel, Word, Forms)
• Solid overall computer skills including email, data entry.
• SAP knowledge and familiarity highly preferred by not required.
• Able to formulate and display analytics.
• Must be able to operate independently and drive improvements.
• Effective communication skills including use of phones, Zoom, or Microsoft Teams.

Physical Abilities
The essential physical abilities primarily involve auditory, vocal, and fine motor skills, along with the endurance for prolonged sitting.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job.

JOIN THE BEST TEAM IN SPORT & SPIRIT
At Varsity Brands, we believe every student deserves the opportunity to succeed and every educator wants to make a difference. It takes a team to make a real impact, and through our two divisions – BSN SPORTS and Varsity Spirit – and our network of 6,000+ employees and independent representatives, we are proud to partner with a wide range of educational institutions and club and professional sports to transform the student journey in SPORT and SPIRIT.

OUR VALUES
Service -
We lead with heart. We champion community.

Passion -
We love what we do. It fuels our purpose.

Integrity -
We do what we promise. We own our actions and decisions.

Respect -
We earn it by giving it. Because everyone deserves it.

Innovation -
We never stop striving to be better. For ourselves and our community.

Transparency -
We are committed to openness and honesty in everything we do.

Our Benefits
We are committed to putting you and your families first. For benefits eligible roles, we offer a variety of choices and costs as well as program enhancements that align with our responsibility to elevate the employee experience. Some of our offerings include:

• Comprehensive Health Care Benefits
• HSA Employer Contribution/ FSA Opportunities
• Wellbeing Program
• 401(k) plan with company matching
• Company paid Life, AD&D, and Short-Term Disability
• Generous My Time Off & Paid Holidays
• Varsity Brands Ownership Program
• Employee Resource Groups
• St. Jude Partnership & Volunteer Opportunities
• Employee Perks including discounts on personal apparel and equipment

Varsity Brands companies are equal opportunity employers. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, gender, sexual orientation, gender identity, veteran's status, age or disability.