Security Operations Center Specialist

The MFAH is an organization that is more than 100 years old and ranks nationally among the top 10 art museums in exhibition space, memberships, endowments, and attendance. The MFAH is a multifaceted institution comprising multiple gallery buildings, a sculpture garden, two art schools, and two house-museums for decorative arts. The encyclopedic collection numbers more than 65,000 works of art in a wide range of media. As an employer, MFAH offers a supportive, collegial and inclusive work environment and a competitive benefits package.

The MFAH is currently seeking dependable protection professional with demonstrated leadership skills and a strong sense of integrity. The Security Operations Center (SOC) Supervisor plays the critical role in monitoring building systems, including surveillance, communications, environmental, and alarms.

Position Available:

Title: Security Operations Center (SOC) Specialist

Reports to: SOC Manager

Classification: Non-exempt/Hourly

Schedule: 40-hour work week

Overtime: Yes

Pay Rate: TBD

Benefits: Medical, Vision and Dental Insurance, Life and Long-Term Disability Insurance, MFAH Retirement Savings Plan (403b), Flexible Spending Plans, Paid Time Off, Reserve Time Off, Holiday Pay, Museum Membership and Discounts

Work Location: MFAH Campus

Job Summary:

Working as a member of a team under direct and indirect supervision, Security Operations Center (SOC) Specialists provide for the safety and security of the museum buildings, contents, grounds, guests and employees. Daily security assignments will vary but all will require a high level of awareness, diligence and customer service.

A Security Operations Center (SOC) Specialist is a full- or part-time, non-exempt member of the Museum of Fine Arts, Houston's security team. A critical member of the Museum's security staff, the position has as its primary responsibility monitoring electronic protection systems, including video surveillance systems, intrusion and fire alarm systems, building monitoring, and two-way radio and dispatching appropriate resources.

Responsibilities:

• Monitors numerous security cameras for all security properties
• Monitors intrusion and fire systems for all Museum properties, interacting with third-party monitoring companies as needed.
• Monitors all access controls through the museum facilities.
• Monitors two-way radio transmission and dispatches museum resources as needed.
• Monitors facility conditions and systems, reporting anomalies to appropriate Museum departments and personnel.
• Maintains shift records for fire and security alarms
• Maintains a shift activity report
• Observe works of art via electronic surveillance system to protect against damage and theft
• Responds to emergency situations when necessary
• May be designated as "essential personnel" and required to report to work or remain at work during inclement weather or other emergency situations.
• Performs other duties as assigned

Skills, Knowledge, and Abilities:

• Strong customer service mindset with ability to interact with the public to analyze situations and anticipate needs of visitors
• Must be proficient in English, both written and verbal communications skills
• Proficient in general business computer software
• Must be alert and have good concentration skills.
• Excellent record of attendance and promptness.
• Excellent written communication skills (report writing).
• Present an impeccable appearance at all times
• Must be observant in order to detect and report unusual behavior or circumstances.
• Must be alert and able to respond quickly in an emergency.
• Flexibility to work various shifts, weekends and overtime if needed.

Education and Qualifications:

• Excellent interpersonal and public relations skills with a friendly, personable manner
• Pleasant and engaging communication style and skills
• A neat, clean appearance
• High school diploma or equivalent
• Previous customer service or security experience highly preferred
• Must have in good standing or be qualified to obtain - level 2 Non-Commissioned Security Guard license with Texas Department of Public Safety
• Security personnel must pass a national criminal background check in order to maintain non-commission status through the Texas Commission on Private Security
• All applicants are required to have a valid state issued ID or driver license in order to complete the application process
• Bilingual is preferred

Working Conditions and Physical Demands:

With or without reasonable accommodation, the individual selected must have the capacity to perform effectively all essential functions. In addition to the other demands mentioned, the demands of the job may or will also include:

• Must have accurate vision (22/20 or 20/40 with corrective lens acceptable).
• Ability to distinguish standard colors
• Ability to hear normal conversation at a distance of 15 feet
• Working conditions are indoors in a control-room environment.

With or without reasonable accommodation, the individual selected must have the capacity to perform effectively all essential functions. In addition to the other demands mentioned, the demands of the job may or will also include:

• Must undergo and meet company standards for criminal background and reference checks.
• Seeing, hearing, speaking, and writing clearly in order to communicate with staff, guests and others.

Equal Opportunities for All

At the MFAH, we believe that diversity, equity, accessibility, and inclusivity are fundamental to our organization. We welcome all candidates whose experience has prepared them to contribute to our organization and our pledge for workplace diversity, inclusion, and excellence.

Our commitment to our policy and practice of nondiscrimination represents more than good intentions. It provides for employment decisions that are made without regard to race, creed, color, age, gender, sexual orientation, religion, national origin, gender identity or expression, genetic information, disability, or veteran status, or any other protected characteristic as established by law or any other reason unrelated to your ability to join and contribute to our organization and support our mission to provide a museum experience for all.

Research shows that women and individuals from underrepresented backgrounds often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that an applicant meets 100% of the qualifications for a given role. Therefore, if much of this job description describes you, then you are highly encouraged to apply for this role.

The MFAH is equally committed to the full inclusion of all qualified individuals interested in employment with the organization. As part of this commitment, we want to ensure that persons with disabilities are provided reasonable accommodation needed to 1) participate in the job application or 2) interview process; 3) perform essential job functions; and/or 4) participate in the benefits and privileges of employment with the MFAH. If reasonable accommodation is needed, please contact the human resources department: HR@mfah.org

Benefits:

The Museum of Fine Arts, Houston, offers an excellent benefits package that includes:

• Medical Insurance: Employee and dependent coverage through a choice of managed health care programs
• Dental Insurance: Employee and dependent coverage through two plan choices
• Vision Insurance: Employee and dependent coverage through a vision program
• Group health, dental and vision insurance coverage available and effective the first of the month following employment with the MFAH for this role.
• Life Insurance & AD&D: Employee coverage at no cost to the employee
• Long Term Disability: Employee coverage at no cost to the employee

The MFAH provides a generous schedule for time off under the following benefit categories:

• Paid Time Off - Used for absences from work such as vacation, illness of short duration, and personal reasons. Hours are accrued biweekly, based on employment status, length of service, and hours worked
• Reserve Time Off - Used for extended illnesses. Employees accrue up to 6 days per year, up to a maximum of 120 days
• Holidays - Full-time employees receive ten paid holidays per year
• Volunteer Time Off - The MFAH supports activities that enhance and serve the communities in which we live and work. Employees receive up to 40 hours of paid time off annually to give back and volunteer.

Other Benefits

• Staff may contribute to the MFAH Retirement Savings Plan. Eligible staff contributing to the plan may receive up to a 5% matching contribution from the MFAH after one year of service. (We also recognize prior nonprofit service which will provide for an accelerated employer match)
• MFAH Membership - Staff receive a free Family-level membership
• Discounts - Staff receive discounts on purchases at the Museum shop and all on campus eateries and the Glassell School of Art.
• Metro commuter subsidy available upon request

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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