Remote Customer Service

5 days ago

Medford, Massachusetts, United States Travel by Tilly Full time

Were looking for a creative and detail-oriented Remote Customer Service Rep to join our growing travel team. This fully remote position is ideal for someone who loves travel, enjoys organizing details, and finds joy in creating unforgettable vacation experiences for others.

Key Responsibilities:

  • Itinerary Design: Create personalized cruise and tour itineraries that match each clients preferences, including accommodations, excursions, transportation, and dining options.

  • Client Consultations: Conduct virtual meetings or calls to learn about clients travel interests, expectations, and budgets.

  • Supplier Coordination: Work with trusted cruise lines, tour operators, and travel vendors to secure quality options and pricing.

  • Booking Management: Handle all aspects of the booking and confirmation process to ensure accuracy and a seamless travel experience.

  • Customer Support: Provide professional assistance before, during, and after travel, including changes or special requests.

  • Travel Research: Stay up to date on destination news, seasonal offers, and industry trends to enhance client recommendations.

  • Post-Trip Engagement: Follow up with clients after travel to gather feedback and encourage future planning.

Qualifications:

  • Must be 18 years of age or older.

  • Prior experience in travel planning, hospitality, or customer service is helpful but not required.

  • Strong attention to detail and excellent organizational skills.

  • Confident communicator with problem-solving abilities.

  • Comfortable working remotely and managing tasks independently.

  • Passionate about travel and creating memorable experiences for others.

What We Offer:

  • Flexible, remote work schedule.

  • Access to professional training, industry tools, and travel resources.

  • Opportunities for personal travel discounts.

  • Supportive, collaborative, and growth-focused team environment.

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