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Retail Float Team Manager

5 hours ago

Salem, Massachusetts, United States Salem Five Bank Full time

Salem Five is a growing regional financial services organization with a rich history of over 160 years. As an independent bank, we are deeply rooted in the communities we serve and offer our employees successful and rewarding careers.

Salem Five has more than 30 retail banking branches throughout Essex, Middlesex, Norfolk and Suffolk counties, strong business banking capabilities, an Insurance division, a Wealth Management & Trust organization and a Mortgage Company that has provided homeownership to generations of families.

Salem Five believes deeply in supporting the communities in which we reside. Donations through our Charitable Foundation or events at the branch or location-level are an important part of our DNA. We would not be the company we are without our commitment to businesses and organizations that help the region thrive and to our employees. Come see what we're all about.

JOB DUTIES AND RESPONSIBILITIES include, but are not limited to the following:

Leadership and Employee Development

  • Ensure a customer-centric environment in which building strong relationships is a fundamental priority.
  • Inspire and motivate team members, offer recognition and reward, and lead by example.
  • Through tested techniques, engage in meaningful coaching sessions, both formal and informal.
  • Identify talent, develop team members through training, regular coaching, and regular employee performance assessments.
  • Empower team members, foster their professional growth, and encourage a strong sense of teamwork.
  • Lead all aspects of recruiting, interviewing, hiring, scheduling, managing, evaluating, rewarding, and disciplining employees.
  • Consistently apply Human Resource policy for routine aspects of management, and as performance issues arise.

Business Development and Sales Management

  • Identify sales opportunities, deepen existing relationships, and grow Salem Five's market share in the communities it serves.
  • In collaboration with internal business partners, uncover needs and make referrals to cross-sell products and services such as business loans, merchant, insurance, and investment services.
  • Establish clear performance expectations for members of the team and employ consistent sales management practices to include conducting team meetings, sharing sales results, encouraging and managing participation in divisional campaigns, and celebrating successes.
  • Ensure the effective use of a defined sales process to include customer needs assessment, offering solutions/closing the business, onboarding, follow-up, outbound calling, and recording each point of customer contact in the Bank's system of record.

Customer Experience

  • Has primary responsibility for oversight of the team's consistent delivery of an exceptional customer experience. Personally, delivers that experience and leads team members do to do the same by:
  • Making a personal connection with every customer.
  • Uncovering financial needs through meaningful discussion and exploration and providing financial solutions that meet those needs.
  • Making educated recommendations through expert knowledge of the Bank's products and services.
  • Following up to ensure satisfaction.

Business Acumen and Technical Knowledge

  • Understand the basics of the business and related implications of decisions.
  • Demonstrate the ability to build relationships and strong alliances across the organization.
  • Exhibit flexibility with the willingness and ability to adapt to change; able to guide others through change.
  • Able to quickly learn all functionalities and related benefits inherent in the products and services offered by the Bank.
  • Able to demonstrate a high level of proficiency with Salem Five's digital technology offerings.
  • Proficient with desktop applications such as MS Office (Excel, Word, PowerPoint, Outlook) and mobile devices.
  • Eager to embrace new and emerging technologies.

Banking Operations

  • As all Salem Five retail positions are required to have 'universal' branch banking skills, must have a full working knowledge of both the traditional 'sales' and 'teller' functions.
  • Must have solid understanding of branch operations which includes, but is not limited to, overdraft management, vault management, ATM management, negotiable items, debit card issuance, account opening practices, adherence to policy and procedure, compliance requirements, the opening and closing of the office, and other such functions.
  • Personally provide and manage the team to an outstanding customer experience for Salem Five customers and prospects.

Education and/or Experience:

High school diploma or equivalency, and at least five years of related retail banking experience and/or training required. At least two years of management experience required. A Retail Float Team Manager oversees the day-to-day operations of the float team, including but not limited to branch scheduling, one-on-one, and team meetings with float staff. Demonstrates proven strength in coaching and the ability to develop junior staff members to roles of greater responsibility; creates succession plans for all positions under his/her leadership, as well as his/her own Float Team Manager position. Internally, this position provides opportunities for the professional growth and advancement of Salem Five management candidates.

Salem Five requires each Retail Float Team Manager to be federally registered through the National Mortgage Licensing System and individual records to be in good standing.

Individual NMLS IDs renew annually.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; sit; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

Benefits/Incentives: Health Insurance, Dental, Vision, Flexible Spending Account, Health Savings Account, 401k Matching, Tuition Reimbursement, Employee Referral Program, Summer Family Outing, Annual Holiday Reception and more

Salary Range: $69,000 - $75,000

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, and performance. This range may be modified in the future.

Ready to apply? If this job sounds like a fit for you, then click on Apply/Apply Now in this posting. We look forward to talking with you.

Qualified candidates may also submit a resume and application online at or mail your resume to Human Resources, 210 Essex Street, Salem, MA 01970.

No unsolicited resumes accepted from agencies.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.