Parts Order Clerk I

Duties/Responsibilities:

Typical duties include but are not limited to:

• Commitment to AFW's safety policies and procedures and the ability to promote awareness.
• Mix of office and warehouse work.
• Professional and hospitality-based along with the willingness to help others.
• Update and maintain work reports.
• Address and respond to vendors and answer phone calls.
• Willingness to learn furniture and the parts associated with them.
• Ability to multitask, be organized, and meet deadlines.
• Communicate effectively with team members and supervisors and follow written and verbal instructions.
• Efficiently work as a team member and independent of direct supervision.
• Able to have a flexible schedule and work all scheduled shifts, holidays, and weekends.
• Complete daily tasks as assigned by management.

• Abide by all company policies and procedures.

• All other duties assigned by the Parts Manager as directed.

Compensation Package: 

CO Pay Rate: Hourly range starting from $21/hr.

Supervision Given and Received:

This position has no supervisory responsibilities. This position is supervised directly by the Parts Director and Assistant Parts Manager.

Required Skills/Abilities: 

• Basic computer knowledge, typing 20+ words per minute, and 10 key required.

• Preferred expertise in Microsoft Excel, Storis, Sales Force, dispatch track, and FedEx but not required.

• Superb interpersonal and customer service skills.

• Excellent verbal and written communication skills (phone, email, text message, etc.).

• Willingness to assist other departments and work as a team.

• Have strong independent follow up skills.

• Excellent organizational skill and the ability to demonstrate attention to detail, and accuracy.

• Sense of ownership and pride in your performance and its impact on AFW's success.

• Strategic planning, critical thinking, and problem-solving skills.

• Ability to prioritize tasks and to delegate them when appropriate.

• Excellent time management skills with a proven ability to meet deadlines.

• Ability to function well in a high-paced and at times stressful environment.

• Ability to operate a radio frequency (RF) scanner.

Personal Competencies:

To perform the job successfully, an individual should demonstrate the following competencies:

• Mathematical Skills -Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals

• Reasoning Ability - Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

• Teamwork – Contributes to building positive team spirit; supports everyone's efforts to succeed and offers to help others.

• Interpersonal Skills – Focuses on solving conflict, not blaming; maintains confidentiality; remains open to others & ideas and tries new things.

• Organizational Support – Follows policies and procedures; supports AFW's goals and values.

• Problem Solving – Identifies and resolves problems in a timely manner; works well in group problem solving situations; has a cooperative spirit; ability and authority to plan work, meet deadlines and coordinate time sensitive activities across personnel in multiple departments.

• Planning/Organizing – Prioritizes and plans work activities; uses time efficiently.

• Safety and Security – Observes and leads safety and security procedures and initiatives.

• Attendance/Punctuality – Is consistently at work and on time. 

Computer Skills: 

Ability to navigate computer systems, familiarity with Microsoft Office Suite (Outlook, Word, Excel, etc.). Ability to regularly use computers for ordering, communication, documentation, scheduling, maintenance of organizational content on shared drives. 

Education and Experience:

High School/GED

Physical Demands:

• Requires the ability to maneuver in confined and at times congested areas. 

• Requires manual dexterity, the ability to sit for long periods, grip, bend, stoop, twist, walk, reach, use a box knife, and use ladder/step stool for a minimum of 8 hours daily.

• Requires continual use of arms, hands, fingers, eyes, legs, and back.

• Requires the ability to lift, lower, push and pull, and operate a hand truck with all sizes of boxes and merchandise up to 100 lbs with assistance.

• Requires the ability to push/pull up to 250 lbs of force to maneuver merchandize for parts verification, with assistance.

Physical Work Environment:

• Fluorescent lighting

• Concrete flooring

• Climate affected by outside conditions

• Considerable exterior noise

• Extreme temperature fluctuations in warehouse

American Furniture Warehouse is an Equal Opportunity Employer M/F/D/V. Working Safely is a Condition of Employment at American Furniture Warehouse – an Affirmative Action Employer M/F/D/V.

A pre-employment drug screen, background and fit for duty exam check must be passed upon job offer.