Sr Program Manager, OTC

Requisition ID: 

At Terumo Blood and Cell Technologies, our 7,000+ global associates proud to come to work each day, knowing that what we do impacts the lives of patients around the world. For Terumo, for Everyone, Everywhere.

We make medical devices and related products that are used to collect, separate, manufacture and process various components of blood and cells. With our innovative technologies and service offerings, we touch a patient's life every second of every day and are committed to continuing to increase the number of patients we serve. Advancing healthcare with heart.

With some of the best and brightest minds in the industry, an unmatched global footprint, comprehensive benefits and a distinct culture, Terumo Blood and Cell Technologies is a great place to work, grow and be part of a team that is focused on making a difference. Join us and help shape wherever we go next. You create your future and ours.

JOB TITLE:  Senior Program Manager - SAP S4HANA – Order to Cash (OTC) Workstream

JOB SUMMARY

We are seeking a skilled SAP S/4HANA Order to Cash (O2C) Transformation Lead to drive the strategy, design, and implementation of the O2C processes as part of our global S/4HANA transformation program. This role is responsible for ensuring scalable, standardized, and optimized processes across the quote-to-cash lifecycle, with a strong focus on customer experience, operational efficiency, and financial integration. This role will report to the overall SAP S4 Program Leader.

Required Experience:
The ideal candidate has successfully led an ECC6 to SAP S/4HANA transformation for the OTC workstream in a global, highly regulated environment. Proven experience delivering large-scale, cross-functional ERP programs with discipline, urgency, and a focus on measurable business value is essential.

ESSENTIAL DUTIES

• Lead the global Order to Cash workstream within the SAP S/4HANA transformation initiative, covering Quote Management, Sales Order Processing, Delivery, Invoicing, Credit Management, and Revenue Recognition working closely with the systems integrator.
• Working closely with the systems integrator, help the OTC team with the design and configuration of core S/4HANA modules including Sales and Distribution, Credit Management, and integration with Finance, Manufacturing and Delivery.
• Assist with workshops with global business and IT stakeholders to define future-state OTC processes aligned with S/4HANA best practices.
• Collaborate closely with adjacent workstreams such as Finance (for billing and revenue recognition), Logistics (for delivery and fulfillment), and Customer Experience (CRM, CPQ).
• Define customer master data governance and support data migration for customers, pricing, and contracts.
• Lead the implementation of Fiori apps, embedded analytics, and automation capabilities to optimize order fulfillment and billing accuracy.
• Manage functional specification development for any necessary customizations, integrations, or enhancements.
• Plan and execute testing (SIT, UAT) and ensure end-user training and change management readiness.
• Ensure compliance with tax, regulatory, trade, and audit requirements within the O2C process.
• Skilled in the concepts of GxP & ISO Validation Protocols
• Build and maintain strong relationships with key stakeholders.

ADDITIONAL DUTIES

• Lead cross-functional collaboration to ensure global alignment and buy-in across the organization.
• Interface with all levels of management to provide strategic and tactical advice on project planning execution, change management and keep leadership well informed.
• Tracks status and metrics on the project delivery and value; escalates to functional management upon identification of deviations (or potential deviations) from plan and budget.
• Monitors program progress, identify risks, and implement mitigation strategies.
• Resolves and/or escalates program-related issues in a timely fashion.
  
  

MINIMUM QUALIFICATION REQUIREMENTS

Experience

• Bachelor's or Master's degree in Business, IT, Supply Chain, or related field.
• 8+ years of SAP experience, including at least one full-cycle S/4HANA implementation with a focus on O2C.
• Deep knowledge of SAP SD, Pricing, Billing, Credit Management (FSCM), and integration with FI/CO.
• Experience with revenue recognition (RAR/SD RevRec) in compliance with IFRS 15 / ASC 606.
• Strong understanding of quote-to-cash lifecycle and its impact on customer service and working capital.
• Familiarity with interfaces to external systems (e.g., CRM, 3PLs, eCommerce, EDI, tax engines).
• Demonstrated experience leading global transformation initiatives and working across time zones and cultures.

SKILLS

• SAP S/4HANA SD certification or relevant training.
• Familiarity with SAP CX (Customer Experience), Salesforce, or CPQ platforms.
• Experience with SAP Advanced ATP, Variant Configuration, or Subscription Billing is a plus.
• Knowledge of tools like Signavio, Solution Manager, and Jira for project tracking and documentation.
• Working knowledge of automation or RPA tools applied to order management or invoicing processes.

Certificates, Licenses, Registrations

SAP certifications in - preferred

PHYSICAL REQUIREMENTS

Typical Office Environment requirements include: reading, speaking, hearing, close vision, traverse, bending, sitting, and occasional lifting up to 20 pounds.

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential duties of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Additional Requirements

Must possess a valid passport

International travel required

Position is hybrid/on-site in Lakewood, Colorado

Target Pay Range:  $152,500.00 to $190, Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data

Target Bonus on Base:  20.0%

At Terumo Blood and Cell Technologies, we provide competitive total reward offerings that consist of compensation, benefits, recognition, along with a wealth of other well-being, work-life and recognition programs which support in unlocking the potential for you and your family. Included in our expansive list of benefits offerings are multiple group medical, dental and vision plans, a robust wellness program, life insurance and disability coverages, also a variety of voluntary programs such as group accident, hospital indemnity, critical illness, pet insurance and much more. To help you save for retirement, we offer a 401(k) plan with a matching contribution and for work-life balance we have vacation and sick time programs for associates. For us, it's about protecting the personal welfare of our associates and their families, helping to achieve personal goals and offering those extra touches for convenience, security and overall peace of mind.

• Terumo Blood and Cell Technologies is part of Terumo Group, founded in 1921 and headquartered in Tokyo, Japan.
• In 2019, Terumo Blood and Cell Technologies reached $1 billion in revenue.
• We employ nearly 7,000 associates globally, with global headquarters in Lakewood, CO, U.S., and regional headquarters in Brussels, Buenos Aires, Singapore and Tokyo.
• We manufacture devices, disposable sets and solutions at our facilities in Belgium, India, Japan, Northern Ireland, the U.S. and Vietnam. Our global presence enables us to serve customers in more than 130 countries.
• Our core values help set our direction, guide our actions and keep us true to our corporate mission of contributing to society through healthcare.
  • Respect – Appreciative of others
  • Integrity – Guided by our mission
  • Care – Empathetic to patients
  • Quality – Committed to excellence
  • Creativity – Striving for innovation
• We contribute to the Leukemia and Lymphoma Society (LLS), raising $1.3 million USD since 2007.

We are proud to be an Equal Opportunity Affirmative Action Employer.  All applicants will be afforded equal opportunity without discrimination because of race, color, religion, sex, gender identity or expression, sexual orientation, marital status, order of protection status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, military status or an unfavorable discharge from military service.

Terumo Blood and Cell Technologies is committed to providing a safe, healthy and secure working environment. Our Colorado campus locations are tobacco-free workplaces, and we maintain a drug-free workplace and perform pre-employment substance abuse testing and detailed background verification.