Medical Receptionist-Back Office

Since 1966, St. Cloud Ear, Nose & Throat Clinic (SCENT) has proudly served our community as an independently owned specialty clinic in St. Cloud, MN. Guided by our core values—integrity, respect, patient-centered care, teamwork, innovation, open communication, and accountability—we strive to deliver exceptional care every day.

At SCENT, we're more than a leading ENT clinic; we're a family. If you thrive in a dynamic, fast-paced environment and bring our core values to life in everything you do, we'd love to welcome you to our team

Job Summary

As a Medical Receptionist in the back office, you are responsible for answering incoming calls, creating and updating patient electronic records, verifying insurance information, and scheduling appointments. This position also manages referral scheduling by contacting patients and arranging appointments as directed. Additionally, you will assist with directing calls to the appropriate staff members and perform other duties to support the clinic's daily operations.

Hours

This position will work between the hours of 8:00 AM and 5:00 PM, Monday through Friday, consisting of 8 working hours per day.

Essential Job Functions of Medical Receptionist

• Must adhere to SCENT's core values, which include integrity, respect, patient-centered care, innovation, teamwork, open communication, and accountability while fulfilling all job responsibilities.
• Provide a friendly, welcoming greeting to all patients and vendors. Provide exceptional customer service while displaying an attitude of helpfulness.
• Take extra time to listen to patients, especially when they are experiencing hearing difficulties and/or language barriers.
• Process patient information in the computer system, which includes verifying the patient's insurance and driver's license information.
• Answer incoming phone calls and address the caller's needs by scheduling patient appointments, answering questions or directing the phone call to the proper department or person.
• Make outgoing phone calls to return calls from voicemails received, to reschedule patients as needed and to schedule appointments for patients from referring clinics.
• Scan in and assign referring correspondence including labs, pathology, reports, and other documents.
• Manage patient information for satellite offices including weekly faxing of schedules, updating schedules with changes, preparing patient registration/intake paperwork, verifying insurance eligibility, and completing updates to the patient demographic information upon return of paperwork from the satellite offices.
• Prepare mail for postage pickup and distribute incoming mail to the appropriate party or department.
• Order office supplies for the clinic's use and maintain an appropriate level of inventory for supplies.

Other Responsibilities

• Develop proficiency in explaining how to set up and access the patient portal, MyMedicalLocker.
• Manage and de-escalate situations when patients become frustrated.
• Maintain the highest degree of confidentiality regarding patient information and follow all confidentiality policies, procedures and regulations required by the clinic and the state of Minnesota.
• Complete record release requests following HIPPA compliance and current guidelines.
• Update/add referring doctor's demographic information in the electronic record system for sending correspondence.
• Sort incoming faxes and assign them to the appropriate staff or patient accounts.
• Communicate information to other clinic staff in person, through email, and utilizing Microsoft Teams software.
• Attend department and company-wide meetings when scheduled.
• Follow all company policies and procedures while carrying out job responsibilities.
• Perform other duties as assigned.

Requirements:

Qualifications and Skills Required

The qualified candidate will have a high school diploma or GED and one year of job-related experience. Prior experience with medical scheduling in a clinical setting preferred. Must be able to use computer effectively to schedule appointments and document information.

Necessary Competencies

• Must possess the ability to work in a fast-paced and dynamic environment
• Team commitment and excellent attendance.
• Must present a friendly, helpful demeanor
• Possess skills to maintain effective working relationships with patients and clinic personnel in order to meet the needs of both parties
• Desire and ability to present a professional image, possess exceptional people skills and maintain a calm demeanor under pressure
• Excellent phone skills
• Possess high attention to detail, the ability to multitask and prioritize
• Strong time management and organizational skills

Work Environment

This position works in shared space with close proximity to other employees. The office area is fast-paced and may be noisy with many distractions.

Physical Demands

Work is performed in an office environment. Requires ability to stand and move around occasionally.

Travel

No travel required

Additional Eligibility Requirements

• Must be able to pass a criminal background check
• Must complete Tuberculosis screening.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. St. Cloud Ear, Nose and Throat Clinic reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

St. Cloud Ear, Nose & Throat Clinic is committed to fostering a diverse and inclusive workplace and is proud to be an Equal Employment Opportunity/Affirmative Action (EEO/AA) employer.