Training Coordinator

3 days ago

Grand Forks, North Dakota, United States All Embracing Home Care Full time

The Training Coordinator is responsible for developing, organizing, and delivering high-quality training programs for Care Managers at All Embracing Home Care. This role ensures all staff remain compliant with state and agency requirements while equipping them with the knowledge, tools, and confidence needed to provide exceptional, person-centered care to the individuals we support. The Training Coordinator fosters a culture of growth, encouragement, and continuous improvement, helping Care Managers strengthen their skills and build meaningful relationships with the clients they serve.

This position will also provide hands-on training for new Care Managers in the field as needed to ensure competency, comfort, and consistency in service delivery.

Duties and responsibilities:

  • Maintaining HIPPA privacy and policies

  • Uphold a positive work environment.

  • Understand and adhere to established AEHC policies and procedures and state guidelines.

  • Participate and Support Leadership Efforts.

    • Including meetings, events, goals, and evolving business growth.

  • Mentor and Support Care Managers

    • Direct to appropriate resource and/or team member.

  • Support Clients in homes as needed.

  • Participate with on call rotation.

  • Client care as needed.

  • Participate in the Safety Committee

  • Clearly communicate with all staff and clients

  • Coordinate orientation for New Employees on Training Requirements for Compliance

    • Set-up Account & Access to Minot State University System

      • Med Test

    • Schedule Practicum, CPR & TR

    • Process DD Certification Applications

  • Work with employees to Schedule/Teach required training.

  • Review, update, and coordinate staff training requirements and expired certificates.

    • Document, file & communicate with staff.

    • Assess, design, develop and maintain training solutions and components.

  • Schedule client specific needs training when required.

  • Request employee transcripts from Minot State and update WellSky.

  • Submit required paperwork to Minot State monthly and semi-annually.

  • Research and engage in education and training opportunities for self and staff.

  • Accompany new Care Managers to client homes for live, on-site training to ensure understanding of client needs, care plans, and expectations.
  • Demonstrate and model proper caregiving skills, communication strategies, and safety procedures.
  • Assess new hires' competency and readiness before independent scheduling.
  • Support existing Care Managers in the field when performance concerns, new client needs, or specialized skills require additional training.

  • Other job duties as assigned.

On-Site Training & Support

Essential Requirements

  • Have excellent interpersonal, communication, and customer service skills both verbal and written.

  • Be highly motivated and proactive.

  • Detail orientated.

Qualifications

  • Experience in home care, caregiving, developmental disabilities, aging services, or related field required.

  • Prior training, coaching, or leadership experience strongly preferred.

  • Excellent communication and interpersonal skills, with the ability to teach, motivate, and guide others.

  • Strong organizational skills with attention to detail and documentation accuracy.

  • Ability to work independently, travel to client homes, and provide hands-on, in-field training.

  • Experience using general office equipment and software.

    • Including Google Format, Microsoft Products, Adobe, Chrome, Virtual Meeting Products, etc.

  • Must meet all hiring requirements, including background checks and training certifications as required by state regulations.

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