Bilingual CSR

6 days ago

New York, New York, United States Diversity Talent Scouts Full time

Job Summary of a call center representative/ Customer support agent:

We're hiring Remote Bilingual Customer Service Representatives to support the New York Medicaid CHOICE Project. In this role, you'll help clients understand their healthcare options, process enrollment forms, and provide exceptional service — all from the comfort of your home.

This is a full-time, long-term opportunity with paid training and steady hours. Ideal for individuals who are fluent in English and another language such as Spanish, Haitian Creole, Bengali, Russian, Punjabi, Urdu, Mandarin, Cantonese, Tagalog, Vietnamese, or Fuzhou.

Pay & Schedule:

  • $19/hr – Spanish & Haitian Creole
  • $20/hr – Bengali, Russian, and Asian languages
  • Schedule: Monday–Friday (8AM–8PM EST) & Saturday (10AM–6PM EST)

What You'll Do:

  • Answer inbound calls and assist clients with health plan enrollment or disenrollment.
  • Educate callers about managed care and available benefits.
  • Process and review enrollment forms for accuracy and completeness.
  • Deliver excellent customer service and maintain professionalism on every call.

What We're Looking For:

  • Fluent (read, write, and speak) in English and one of the listed languages.
  • At least 1–2 years of customer service or call center experience.
  • Strong computer and typing skills.
  • Reliable attendance and a positive, can-do attitude.

Job Type: Full-time

Pay: $ $20.00 per hour

Benefits:

  • Paid time off
  • Work from home

Application Question(s):

  • Do you have any prior call center experience?
  • What was your average handling time (AHT)
  • What was your average customer satisfaction (CSAT)
  • Do you have any healthcare experience?
  • Aside from English, what other dialects or languages are you fluent in speaking and writing?

Ability to Commute:

  • New York, NY Required)

Work Location: In person

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