Customer Service Representative
2 weeks ago
Job Title: Customer Service Representative ( Bilingual in Spanish / Mandarin ) Location: Brooklyn, NY 11201 Duration: 6+ Months Shift Schedule: 8 AM - 4 PM, Daily (M-F) Pay rate: $21.00/Hr. on W2. Job Description: The Customer Service Representative (CSR) plays a critical role in supporting families navigating the admissions and enrollment process for NYC Public Schools (NYCPS), specifically for 3K and Pre-K programs. This position involves direct communication with families via phone and text, providing accurate information, resolving inquiries, and escalating cases when necessary. The CSR also contributes to outreach efforts and supports events aimed at increasing enrollment and easing transitions back to NYCDOE schools. Role & Responsibilities: Communication & Case Management: Handle inbound and outbound calls professionally, providing timely and accurate information regarding admissions, enrollment, and application procedures. Respond to text messages from families, offering support and guidance as needed. Escalate complex or unresolved cases to appropriate teams or supervisors, ensuring timely follow-up and resolution. Maintain detailed records of all interactions in the Case Management System, updating case status and notes after each contact. Family Support & Outreach: Assist families in submitting applications and completing enrollment steps, offering step-by-step guidance. Provide clear explanations of NYCPS policies and procedures, especially related to 3K and Pre-K programs. Participate in community outreach efforts, including admissions events and resource distribution to support family engagement and enrollment. Technical Assistance: Help users navigate internal applications and platforms, including troubleshooting basic technical issues. Guide families through online portals and forms, ensuring accessibility and ease of use. Data Entry & System Navigation: Use multiple computer systems simultaneously to manage calls, log service requests, and track case progress. Ensure accuracy and efficiency in data entry, adhering to established protocols and quality standards. Professional Conduct & Team Collaboration: Maintain a pleasant and professional telephone demeanor, following scripts while exercising judgment to seek help when needed. Collaborate with team members and supervisors to ensure consistent service delivery and continuous improvement. Uphold confidentiality and data protection standards in all interactions. Skills & Qualifications: Excellent communication skills (verbal and written), with a customer-first mindset. Ability to multitask and navigate multiple systems while engaging with callers. Strong problem-solving skills and attention to detail. Experience in call center, customer service, or administrative support roles preferred. Familiarity with NYCPS or NYCDOE systems and policies is a plus. Comfortable working in a fast-paced, high-volume environment. Bilingual abilities are highly desirable (especially Spanish, Mandarin, or Bengali). Work Environment: Temporary position within the Office of Student Enrollment (OSE). May involve remote or hybrid work, depending on operational needs. Flexible schedule may be required to support outreach events or peak enrollment periods. #J-18808-Ljbffr
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Customer Service Representative
2 weeks ago
New York, New York, United States Precision Garage Door Service Full time $40,000 - $60,000 per yearPompton Plains, New Jersey, US, 07444Are you passionate about delivering exceptional customer experiences?Do you thrive in a fast-paced and dynamic environment?We are looking for a talented Customer Service Representative to join our team. This is an incredible opportunity to be the voice and face of our brand, providing top-notch service to our valued...
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Experienced Customer Service Representative
2 weeks ago
New York, New York, United States Precision Garage Door Service Full time $20,000 - $30,000 per yearPompton Plains, New Jersey, US, 07444Are you passionate about delivering exceptional customer experiences?Do you thrive in a fast-paced and dynamic environment?We are looking for a talented Customer Service Representative to join our team. This is an incredible opportunity to be the voice and face of our brand, providing top-notch service to our valued...
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Customer Service Support Representative
3 weeks ago
New York, United States Laboratory Service Inc Full timeThe schedule for the position will be Monday-Friday 9:00 am-5:30pm EST PAY RANGE $16 - $25 All job offers will be based on a candidates skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. APPLICANT WINDOW CLOSES November 7, 2025 If you're looking for a career that offers opportunities for...
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Customer Service Representative
4 days ago
New York, United States Sysco Full timeThis is a sales support position responsible for providing direct support to all assigned Account Executives, Marketing Associates, and customers. As a CSR (customer sales representative), the goal is to assist and help resolve all customer needs as Customer Service Representative, Customer Service, Sales Representative, Account Executive, Representative,...
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Customer Service Representative
1 day ago
New York, NY, United States PMG INC Full timeDescription Customer service representatives interact with customers to provide information in response to inquires about products and services. They also handle and resolve customer's complaints. Some customer service representatives assist individuals interested in opening accounts for various utilities such as electricity and gas, or for communication...
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Customer Service Representative
2 weeks ago
New York, NY, United States PMG INC Full timeDescription Customer service representatives interact with customers to provide information in response to inquires about products and services. They also handle and resolve customer's complaints. Some customer service representatives assist individuals interested in opening accounts for various utilities such as electricity and gas, or for communication...
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Customer Service Representative
7 days ago
New York, NY, United States PMG INC Full timeDescription Customer service representatives interact with customers to provide information in response to inquires about products and services. They also handle and resolve customer's complaints. Some customer service representatives assist individuals interested in opening accounts for various utilities such as electricity and gas, or for communication...
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Customer Service Representative
3 days ago
New York, NY, United States PMG INC Full timeDescription Customer service representatives interact with customers to provide information in response to inquires about products and services. They also handle and resolve customer's complaints. Some customer service representatives assist individuals interested in opening accounts for various utilities such as electricity and gas, or for communication...
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Customer Service Representative
4 weeks ago
New York, United States Randstad North America, Inc. Full timeWe are partnering with a premier client in the creative space, to find a highly organized and client-focused Customer Service Representative. This is an exceptional opportunity to join a dynamic team in a temporary-to-permanent role that offers a pat Customer Service Representative, Customer Service, Representative, Operations, Retail, Staffing
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Customer Service Representative
6 days ago
New York, New York, United States Trio Orange Full timeWe are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.Customer...
