Community Health Worker

Transforming the lives of those affected by severe mental illness
 
At Amae Health, we are dedicated to helping the 15.4 million Americans living with severe mental illness (SMI) lead stable, meaningful lives, while ending the cycle of repeat hospitalizations. In partnership with some of the nation's top academic medical centers we've pioneered an innovative outpatient care model that combines compassionate, in-person psychiatric care with comprehensive wraparound support. Our integrated care teams — including psychiatrists, therapists, primary care physicians, health coaches, and peer support specialists — work together to treat the whole person via a unique model, addressing physical, mental, and social needs in unison. By caring for every aspect of our patients' well-being, we help them not just survive, but truly thrive.
 
Amae Health is a Series B venture-backed Public Benefit Corporation dedicated to becoming the nation's center of excellence for individuals living with severe mental illness (SMI). Backed by top-tier venture capital firms and strategic healthcare investors, we collaborate with prestigious health systems including NewYork-Presbyterian, Stanford Healthcare, and Cedars-Sinai, underscoring our commitment to fundamentally transforming mental health care delivery at scale.
 

We're hiring 

We are hiring a full-time Community Health Worker to join us onsite in our clinic in Upper East Side, NYC. This is an opportunity to join an interdisciplinary team committed to providing personalized, compassionate and high-quality SMI care.

The Opportunity: 

We are seeking a Community Health Worker to join our interdisciplinary team at our Upper East Side Clinic and support patients throughout their care journey. Reporting to the Practice Operations Manager and working in collaboration with Psychiatrists, Primary Care Providers, Therapists, Dietitians, and Clinic Care Coordinators, this role will involve working directly with patients to address concerns, answer questions, and provide guidance and information. The goal is to connect patients with appropriate resources and community support. This position plays a key role in bridging gaps in care by meeting patients where they are, whether in the hospital, in the community, or occasionally in their homes—to ensure they receive the services they need.

What You Will Work On:

Patient Support & Advocacy:

• Represent Amae Health in the ER and inpatient hospital setting with our academic medical center partners to coordinate patient transitions to Amae, ensuring continuity of care as patients begin their care journey with Amae Health
• Support the Amae patient journey through conducting thorough patient screenings either in the hospital, the community or in the home
• Function as a patient advocate, supporting access to necessary health and social services
• Facilitate group workshops or activities for Amae patients 

Collaboration and Relationship Management 

• Collaborate with a multidisciplinary team and establish and maintain trust and rapport with patients, families and teammates

Administrative Support 

• Provide administrative support, inclusive of working at the clinic front desk, providing clinic phone coverage, along with client outreach

About You:

A true patient advocate, you excel in using your knowledge of New York City's health systems and services to connect patients to the most appropriate resources in order to support their care journeys. Strong communication skills and an inherent ability to build trust are your hallmarks, and you are passionate about initiating, establishing and maintaining relationships with patients and families that are founded on trust and rapport. You are adaptable, flexible and organized, people centered, and excited about the opportunity to be part of a team that is changing how SMI care is delivered in our community.

What you'll have:

• 1+ years of patient facing experience, supporting patients with mental health or addiction issues
• Knowledge of and familiarity with the mental health and social service systems in the NYC Metro Area and an understanding of patient rights and a holistic perspective of "health"
• Demonstrated skill and adaptability in working with people from diverse backgrounds in a variety of settings
• Comfort working one-on-one or in group settings, with experience facilitating workshops, events or activities
• Excellent communication skills and a strong desire to collaborate with others in a team based environment and community settings
• Organized with strong attention to detail and the ability to navigate and learn new technologies and platforms, familiarity with EHR systems and Google Suite

What we provide:

• Health Insurance: Comprehensive medical, dental & vision plans
• Employee Assistance Program
• 401(k)
• FSA & HSA savings programs
• Short & long-term disability
• Pre-tax commuter assistance program
• Paid Time Off
• Parental Leave - 12 weeks for birth and non birth parent
• 11 company holidays

Amae Health is committed to fair and equitable compensation practices. Base compensation for this role is $24.00 per hour

More About Amae:
 
'Amae', pronounced 'Ah-mai', is a Japanese concept meaning the need to be in good favor with, and the ability to depend on, the people around oneself. It reflects our core belief that a strong support system is essential to build people up, strengthen their will to carry on and even to thrive in life. This mentality applies across our whole company – from the patients we serve to the team we're building.
 
We're a Public Benefit Corporation (PBC) that provides outpatient psychiatric and primary care health services through value-based care arrangements. Our model's success is predicated upon achieving outcomes for our patients, not on the volume of services provided.
 
Amae Health is an equal opportunity employer and encourages all applicants from every background and life experience to apply.

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