Coordinator of Quality, Risk Management and Compliance

The mission of On Your Mark is to provide innovative and comprehensive community-based service to people with intellectual and developmental disabilities across their lifespan. We are committed to helping each individual experience the highest quality of life possible by providing person-centered programs that promote community and social inclusion, health and fitness, daily activity participation, independence, self-empowerment, and productivity.

Full time employees may be eligible for the following:

• Health Benefits including optional Medical, Dental, and Vision coverage for you and your dependents.
• Medical FSA and Dependent Care Account.
• Partial Medical deductible reimbursement.
• 401(k) with Safe Harbor match.
• Generous PTO.

General Description:

• Record all occurrences and conduct quality investigations for OPWDD (and HR occurrences as needed and assigned) and prepare investigation reports for Executive Administration.
• Conduct all interviews with victims, witnesses, subject(s) of the investigation, family or advocates when necessary, and all other staff with knowledge of an incident.
• Write full investigation reports (OPWDD # 149) for all OPWDD/Justice Center investigations.
• Provide the Incident Review Committee (IRC) with timely completed investigation reports and be prepared to answer questions from the committee.
• Ensure completion of all recommendations pertaining to incidents.
• Maintain consistent contact with OPWDD Incident Management Unit for guidance and direction.
• Possess basic knowledge of the IRMA (Incident Report and Management Application) and WSIR (Web Submission of Investigative Reports) systems through OPWDD/Justice Center.
• Maintain and manage general records of the agency's internal incident report system.
• Record all Incident Review Hotline calls agency-wide.
• Conduct internal program audits to meet and exceed quality standards, OPWDD compliance, and audit expectations.
• Maintain and implement an effective Corporate Compliance Plan.
• Correspond with the Division of Quality Improvement on an as-needed basis.
• Possess knowledge of OMIG (Office of the Medicaid Inspector General) regulations.

Responsibilities Include:

• The Incident Review/Corporate Compliance/Quality Assurance Coordinator will work closely with and under supervision of the Executive Administration.
• The Incident Review/Corporate Compliance/Quality Assurance Coordinator will be responsible for advising subjects of investigations of their situation as required by OPWDD.
• Mandatory training will be required in the IRMA/WSIR program systems.
• Coordinate with Human Resources on an "as needed" basis for purposes of OPWDD and internal HR investigations.
• Ensure that all incidents are entered into the IRMA/WSIR system as required by OPWDD.
• Monitor the IRMA dashboard for new incidents that may have been reported to the Justice Center regarding On Your Mark, Inc.
• Ensure thorough investigation of all incidents and allegations of abuse/neglect to conclusion with findings.
• Track recommended actions delegated to responsible program leaders.
• Collaborate with Directors to monitor the completion of corrective actions and implementation of all recommendations resulting from Incident Review Committee meetings.
• Review all incident investigative reports conducted by others to ensure that a thorough investigation was conducted, and a thorough report was written.
• Ensure the reporting (submission through the completed process of incidents) to OPWDD and the Justice Center as required.
• Ensure the submission of Corrective Action Plans (CAP) to the Justice Center as required.
• Monitor and facilitate abuse and neglect investigations conducted by the Justice Center as needed.
• Compile the information gathered during investigations to analyze trends.
  •Submit analysis of incident trends to the Incident Review Committee (IRC) and Board of Directors, as requested.
• Interpret Justice Center/OPWDD requirements for and provide support to the Directors of On Your Mark, Inc.
• Ensure confidentiality of all investigative information as per OPWDD/HIPAA (Health Insurance Portability and Accountability Act) regulations.
• Ensure that Executive Administration is kept informed of any ongoing investigations.
• All written documents that are created or gathered as part of an investigation should be kept safe and secure and submitted with the completed investigation upon presentation to the IRC.
• Participate in IRC and Corporate Compliance Committees.
• Prepare monthly Incident Review Summary Reports for Program Directors and Board of Directors meetings.
• Present annually to Board of Directors regarding Incident Review status and trends.
• Must be available on call 24/7.
• Active involvement in staff training and development, to include New Employee Orientation.
• Generate trend reports for the Board of Directors and Executive Team.
• Attend OPWDD/IAC trainings pertaining to Incident Management.
• Conduct Incident Management training for all employees and the Board of Directors.
• Perform other duties as assigned.
• Report vehicle accident, including obtaining documents and corresponding with insurance company

Knowledge, Skills and Abilities Required:

• Familiarity with OPWDD/Justice Center IT (Information Technology) Systems and computer programs.
• Familiarity with HRIS (Human Resources Information System).
• Demonstrates above-average written and verbal communication skills.
• Knowledge of quality management techniques, procedures, principles, and evaluation methodologies.
• Displays a high level of initiative, effort, and commitment towards completing assignments efficiently and accurately.
• Proficiency in using written and computer skills to prepare investigative reports and demonstrate attention to detail.
• Ability to analyze and see trends in various types of occurrences/investigations and recommend possible alternative approaches.
• Effective interviewing/interpersonal skills.
• Demonstrates responsible, confidential, and professional behavior.
• Demonstrates analytical abilities to develop key written points from factual findings after examining all evidence and prepares investigative reports using complex details resulting from interview summaries.
• Listens carefully during interviews and responds appropriately.
• Must remain non-biased/discreet/non-threatening and ensure that interviews with all pertinent parties are conducted efficiently and respectfully.
• Excels in creative thinking, time management, and problem solving.
• Knowledge of Federal, State and Local regulations pertaining to Labor Laws.

Requirements:

• Bachelor's degree in social work, psychology, education, or closely related field, preferred.
• Five (5) years of experience in the field of Intellectual and/or Developmental Disabilities, preferred.
• Knowledge and understanding of Residential Habilitation, Day Habilitation, Community Habilitation, Employment Services and Respite Services programs.
• Knowledge of OPWDD/Justice Center regulations.
• Must have a valid driver's license, some travel may be required.
• Experience with professional meetings.
• Must complete the Inter-Agency Council (IAC) Investigative Training Class certification and renew certification every three years.
• Current active New York Notary Public certification a plus.

Reports to:

• Executive Administration
• Board of Directors