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Director of Retail Operations

3 weeks ago

Hollywood, Florida, United States The Alliance Group Full time

Responsibilities:

  • Manage day-to-day operations across multiple stores, ensuring efficiency and customer service excellence.
  • The individual is responsible for translating strategy into actionable steps for growth and implementing performance management and annual operations planning
  • Recruit, train, and mentor staff across all locations.
  • Take ownership of P&L, cutting losses and building toward profitability.
  • Negotiate with suppliers to improve margins and secure favorable terms.
  • Conduct weekly sales and margin analysis to identify underperforming products or categories.
  • Implement customer loyalty programs and strategies to increase repeat purchases.

  • Implement best practices for order fulfillment, delivery logistics, and customer service across channels.

  • Minimum Requirements

  • Bachelor's degree in one of the following fields or related studies: Business, Marketing, Retail Management or related field.
  • 5+ years in retail or hospitality operations management
  • Demonstrated ability to improve financial performance (e.g., cutting costs, growing sales, or managing a P&L).