Director - Research Operations - FT - Days - MHS

Location:Hollywood, FloridaAt Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care. An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience.Summary:The Director of Research Operations, working with the Chief of Medical Research, serves as the system-wide operational leader responsible for translating strategy into high-performing research infrastructure, financial stewardship, and operational excellence. This role oversees the full research lifecycle—including start-up, contracting, budgeting, grants, financial management, compliance, and analytics—for more than 400 active studies across all hospitals and service lines. As a key member of the Research Leadership Team, the Director drives performance improvement, develops and monitors enterprise-wide KPIs, strengthens governance, and partners with executive, clinical, and administrative leaders to advance the institution's research mission.Responsibilities:Serves as consultant to all levels of management to provide decision support for initiatives, policies, and procedures.Functions in a supervisory capacity by staffing, hiring, orienting, performance management and administering disciplinary actions for employees. Takes an active role in ensuring positive Employee Engagement within the department.Performs special projects and duties as assigned, including necessary research, forecasting, and conflict resolution.Directs sponsor and departmental budget preparation and financial planning processes including budget review for compliance and opportunities; developing protocol specific budgets; and tracking protocol related revenues and expenses by sponsors.Directs and performs statistical, cost, and financial analysis of research data extracted from various internal sources; Prepares reports based on findings, including healthcare costs, grants, provider contracts, debt capacity, and revenue and profitability.Competencies:ACCOUNTABILITY, ACCURACY, CUSTOMER SERVICE, DEVELOPS RELATIONSHIPS, EFFECTIVE COMMUNICATION, PROJECT MANAGEMENT, RESEARCH - REGULATORY COMPLIANCE, RESPONDING TO CHANGE, STANDARDS OF BEHAVIOREducation and Certification Requirements:Bachelors (Required)Additional Job Information:Complexity of Work: Requires critical thinking skills, decisive judgment, and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action. Extensive clinical and health services research and operations experience, affording the ability to advise, implement, oversee, and strategize to optimize research funding and productivity. Strong knowledge of FDA, ICH-GCP, OHRP, CMS billing compliance, and federal grant regulations. Strong leadership, communication, and change-management skills. Demonstrated experience overseeing study start-up, research contracting, coverage analysis, budgeting, and finance. Experience with research billing compliance and clinical trial financial workflows. Experience developing process improvements, KPIs, and productivity/workload systems. Experience in a multi-hospital or large health system. Experience with Epic, CTMS, Project Management Systems or other research/clinical systems. Experience implementing workload acuity scoring models and operational dashboards. Experience with investigator-initiated research and sponsored research grants.Required Work Experience: Minimum of seven (7) years of experience in clinical research administration, including leadership of research operations.Other Information: Additional Education Info: Bachelor's degree in healthcare administration, business, science, research, or related field. Master's degree (MBA, MHA, MPH, MS, or related) preferred. Additional Certification Info: Any of the following certifications are preferred: Certified Clinical Research Professional (CRPC), Certified Clinical Research Associate (CCRA), Certified Research Associate (CRA), and/or ACRP-CP Certified Professional.Working Conditions and Physical Requirements:Bending and Stooping = 0%Climbing = 0%Keyboard Entry = 80%Kneeling = 0%Lifting/Carrying Patients 35 Pounds or Greater = 0%Lifting or Carrying lbs Non-Patient = 0%Lifting or Carrying 2501 lbs - 75 lbs Non-Patient = 0%Lifting or Carrying > 75 lbs Non-Patient = 0%Pushing or Pulling lbs Non-Patient = 0%Pushing or Pulling lbs Non-Patient = 0%Pushing or Pulling > 75 lbs Non-Patient = 0%Reaching = 0%Repetitive Movement Foot/Leg = 0%Repetitive Movement Hand/Arm = 80%Running = 0%Sitting = 80%Squatting = 0%Standing = 80%Walking = 80%Audible Speech = 80%Hearing Acuity = 80%Smelling Acuity = 0%Taste Discrimination = 0%Depth Perception = 80%Distinguish Color = 80%Seeing - Far = 80%Seeing - Near = 80%Bio hazardous Waste = 0%Biological Hazards - Respiratory = 0%Biological Hazards - Skin or Ingestion = 0%Blood and/or Bodily Fluids = 0%Communicable Diseases and/or Pathogens = 0%Asbestos = 0%Cytotoxic Chemicals = 0%Dust = 0%Gas/Vapors/Fumes = 0%Hazardous Chemicals = 0%Hazardous Medication = 0%Latex = 0%Computer Monitor = 80%Domestic Animals = 0%Extreme Heat/Cold = 0%Fire Risk = 0%Hazardous Noise = 0%Heating Devices = 0%Hypoxia = 0%Laser/High Intensity Lights = 0%Magnetic Fields = 0%Moving Mechanical Parts = 0%Needles/Sharp Objects = 0%Potential Electric Shock = 0%Potential for Physical Assault = 0%Radiation = 0%Sudden Decompression During Flights = 0%Unprotected Heights = 0%Wet or Slippery Surfaces = 0%Shift:Primarily for office workers - not eligible for shift differentialDisclaimer: This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to indicate the general nature and level of work performed by employees within this classification. Wages shown on independent job boards reflect market averages, not specific to any employer. We encourage candidates to talk to their Memorial Healthcare System recruiter to discuss actual pay rates, during the hiring process. Memorial Healthcare System is proud to be an equal opportunity employer committed to workplace diversity. Memorial Healthcare System recruits, hires and promotes qualified candidates for employment opportunities without regard to race, color, age, religion, gender, gender identity or expression, sexual orientation, national origin, veteran status, disability, genetic information, or any factor prohibited by law. We are proud to offer Veteran's Preference to former military, reservists and military spouses (including widows and widowers). You must indicate your status on your application to take advantage of this program. Employment is subject to post offer, pre-placement assessment, including drug testing. If you need reasonable accommodation during the application process, please call M-F, 8am-5pm) or email