Dental Receptionist

5 hours ago

Rancho Santa Margarita, California, United States Meister Orthodontics Full time

Job Summary

We are seeking a professional and detail-oriented Dental Receptionist to join our dental practice. The ideal candidate will serve as the first point of contact for patients, providing exceptional customer service while managing administrative tasks efficiently. This role requires strong communication skills, proficiency with dental and medical office systems, and a solid understanding of healthcare documentation. The Dental Receptionist will play a vital role in ensuring smooth clinic operations and maintaining accurate patient records in compliance with HIPAA regulations.

Duties

  • Greet patients warmly and manage patient check-in and check-out processes.
  • Schedule appointments and coordinate patient flow using dental office management software like Dentrix or Eaglesoft.
  • Verify insurance coverage, perform insurance verification, and handle medical billing and collections
  • Collect payments, process co-pays, and manage financial transactions accurately
  • Review and update patient records, ensuring compliance with HIPAA and health information management standards
  • Answer multi-line phone systems with professional phone etiquette; respond to patient inquiries promptly
  • Maintain accurate documentation of patient treatment and communications.
  • Assist with intake procedures, data entry, and maintaining organized filing systems for medical records and dental charts
  • Support clinic staff with administrative tasks such as filing, faxing, and managing office supplies
  • Ensure compliance with HIPAA regulations regarding protected health information (PHI) during all interactions

Requirements

  • Prior experience in a dental or medical office setting preferred; clinic or hospital experience is a plus
  • Proficiency with dental software such as Eaglesoft or Dentrix; familiarity with EMR/EHR systems like Epic, Meditech, Athenahealth, or eClinicalWorks is highly desirable
  • Knowledge of dental terminology, medical coding (ICD-9/ICD-10), CPT coding, and insurance billing processes
  • Strong computer skills including Microsoft Office Suite (Word, Excel), typing (10 key), and familiarity with health information management systems
  • Excellent customer service skills with professional phone etiquette and bilingual abilities are preferred
  • Ability to handle sensitive information in accordance with HIPAA regulations
  • Office management or administrative support experience in a healthcare setting is advantageous
  • Strong organizational skills with attention to detail for documentation review and record keeping

This position offers an opportunity to work in a dynamic healthcare environment where professionalism and patient care are prioritized. The successful candidate will be an integral part of our team dedicated to providing exceptional dental services while maintaining efficient office operations.

Pay: $ $32.00 per hour

Expected hours: 28.0 – 32.0 per week

Benefits:

  • Paid time off

Work Location: In person

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