Manager, Technical Services

Manager, Technical Services

Position Summary:

Catalent, Inc. is a leading global contract development and manufacturing organization (CDMO) whose mission is to develop, manufacture, and supply products that help people live better and healthier lives. Catalent is dedicated to delivering unparalleled service to pharma, biotech, and consumer health customers, supporting product development, launch, and full life-cycle supply. With time-tested experience in development sciences, delivery technologies, and multi-modality manufacturing, Catalent supports the acceleration of development programs and the launch of more than a hundred new products every year. Powered by thousands of scientists and technicians and the latest technology platforms at more than 40 global sites, Catalent supplies billions of doses of life-enhancing and life-saving treatments for patients annually.

This is a full-time, salaried position located at our Kansas City, MO site.

Catalent's Kansas City facility is home to our Oral & Specialty Drug Delivery, Biologics Analytical Services and Clinical Supply Services businesses.  The site provides a range of integrated services for oral solid dosage forms, from formulation development and analytical testing to clinical and commercial-scale manufacture.  The facility is the commercial manufacturing Center-of-Excellence for accelerated development programs and roller compaction.

The Kansas City facility is also a Center-of-Excellence for our Biologics Analytical Services business. Our large molecule analytical team has over 25 years of experience providing broad-based and orthogonal analytical CMC services for stand-alone and integrated biologics projects.  We provide support for drug substance, drug product, and intermediates for both innovator and biosimilar/biobetter products.

Our facility also offers comprehensive clinical packaging services including clinical supply management, package engineering, clinical manufacturing, primary and secondary packaging, global distribution and logistics, and return/destruction services. The facility features an isolated potent suite and DEA Schedule I-V controlled drug storage to handle even your most challenging products.

The Manager, Technical Services leads the activities of the Technical Services group. The Technical Services group's function is to prepare the Production operation to execute Label Printing and Primary and Secondary Packaging. The Manager, Technical Services utilizes knowledge of the packaging industry and clinical experience to provide processes and systems that operate in an effective manner to positively impact the SQDC of the business.

As the first line interface with Project Management and Catalent's customers, this group provides the technical expertise required to efficiently design, onboard, and execute Packaging and Distribution programs that affect the health and well-being of patients involved in clinical trials or receiving commercially available medication. The Manager, Technical Services is also closely tied in with the Business Development and Client Services teams, working closely to define proposals that highlight the strengths of the packaging site. Primary and Secondary Package designs are completed, and tooling is procured and designed to support the package designs. In addition, the manager will oversee package engineering, maintenance, operation support activities, and operations compliance specialists.
 

Catalent is committed to a Patient First culture through excellence in quality and compliance, and to the safety of every patient, consumer, and Catalent employee. 

The Role:

• Sets priorities for the group to ensure task completion and coordinates activities with other departments to ensure provision of batch records and components and priorities to address resource or operational challenges

• Provides advanced technical and operational guidance to employees, colleagues, and customers

• Provides insight and guidance into event Root Cause Analysis (including Safety, Quality and Delivery events) and reviews/approves reports (i.e. discrepancies, deviations, and complaints)

• Responsible for the performance and results of the Technical Services group as outlined below

• Accountable for the overall quality of output produced by the Technical Services group, including batch records and specifications

• Provides oversight and assistance with investigations related to Technical Services (discrepancies, deviations, and complaints) as well as Corrective and Preventative Action (CAPA) identification and closure

• Understands the daily, weekly, and monthly schedule for the Technical Services group and services daily activities to meet on time delivery

• Participates in the outline and review of proposals and agreements for clinical and commercial projects for the full CDS packaging business line

• Other duties as assigned

The Candidate:

• Bachelor's degree in Business or Science, required

• Five years of people management, required

• Ten years of relevant industry experience, required

• Individual may be required to sit, stand, walk regularly and occasionally lift 0-15 pounds

• Demonstrable leadership experience at Catalent (including but not limited to participation in Catalent-sponsored leadership programs such as NGGL, GOLD, LEAD Now, GM Excellence, and GROW) may be considered in place of external experience

Why You Should Join Catalent:

• Defined career path and annual performance review and feedback process 

• Diverse, inclusive culture 

• 152 hours of PTO + 8 paid holidays

• Several Employee Resource Groups focusing on D&I

• Dynamic, fast-paced work environment

• Positive working environment focusing on continually improving processes to remain innovative

• Potential for career growth on an expanding team within an organization dedicated to preserving and bettering lives 

• Community engagement and green initiatives 

• Generous 401K match 

• Medical, dental and vision benefits effective day one of employment 

• Tuition Reimbursement 

• WellHub - program to promote overall physical wellness 

• Perkspot - offers exclusive or private discounts from approximately 900+ merchants in a wide array of categories
  
   

Catalent offers rewarding opportunities to further your career  Join the global drug development and delivery leader and help us bring over 7,000 life-saving and life-enhancing products to patients around the world. Catalent is an exciting and growing international company where employees work directly with pharma, biopharma and consumer health companies of all sizes to advance new medicines from early development to clinical trials and to the market. Catalent produces more than 70 billion doses per year, and each one will be used by someone who is counting on us. Join us in making a difference. 

personal initiative. dynamic pace. meaningful work.

Visit Catalent Careers to explore career opportunities.

Catalent is an Equal Opportunity Employer, including disability and veterans.

If you require reasonable accommodation for any part of the application or hiring process due to a disability, you may submit your request by sending an email, and confirming your request for an accommodation and include the job number, title and location to This option is reserved for individuals who require accommodation due to a disability. Information received will be processed by a U.S. Catalent employee and then routed to a local recruiter who will provide assistance to ensure appropriate consideration in the application or hiring process.

Notice to Agency and Search Firm Representatives: Catalent Pharma Solutions (Catalent) is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Catalent employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Catalent. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

Important Security Notice to U.S. Job Seekers:

Catalent NEVER asks candidates to provide any type of payment, bank details, photocopies of identification, social security number or other highly sensitive personal information during the offer process, and we NEVER do so via email or social media. If you receive any such request, DO NOT respond— it is a fraudulent request. Please forward such requests to for us to investigate with local authorities.

California Job Seekers can find our California Job Applicant Notice HERE.